Mariia

CURRICULUM VITAE

Personal information:

Name and surname: Mariia Potanina
Date and place of birth: 16-Oct-1992, Mykolaiyv, Ukraine
Nationality: Ukrainian
Mob. ph. number: [открыть контакты](см. выше в блоке «контактная информация»)
e-mail: [открыть контакты](см. выше в блоке «контактная информация»)

Education history:

1. Secondary school # 22 with intensive English learning, 1999-2009, Mykolaiyv,
Ukraine
2. Mykolaiyv Sukhomlynskyi National University, Foreign Languages Faculty, Translating
and Interpreting course, 2009-2014
Degree: bachelor diploma: interpreter
3. Mykolaiyv Sukhomlynskyi National University, Foreign Languages Faculty, translating
and interpreting course, 2014-2015
Degree: specialist, diploma: translator-interpreter

Employment history:

1. “Helpo”: 20-NOV-2021 – 30-MAY-2024

Position: CSA
Duties: responding to customers’ inquiries via emails and chats, cancellation of the
subscriptions,
refunds.

2.”Parts.Id”: 28-JUL-2019 – 02-AUG-2020

Position: CSA
Duties: working with cx’s requests through the ticket system.

3. Princess Cruises Line, Bermuda LTD.: 13-DEC-2016 - 26-MAR-2018

Position: Junior Assistant Purser
Duties: working at the front desk and back office; dealing with all the customers' issues and
complaints, handling all the money and credit cards operations, taking care of the
embarkation and disembarkation procrdures,assigning staterooms to the passengers, issuing
stateroom keys etc.

4.Princess Cruises Line, Bermuda ltd.: 21-JAN-2015 - 12- DEC-2016

Position: Restaurant staff, Hostess
Duties: working as a hostess in one of the main dining-room,s interacting with guests, table
assignment.

5."Allo Ua", Mykolaiyv, Ukraine :14-FEB-2014 - 10-JAN-2015

Position: technical devices seller
Duties: selling technical devices (laptops, mobile phones etc), consulting the customers,
working with the computer-based charging system and clients' base, providing full customer
service and advertising company's products.

6."Samson IT", Mykolaiyv, Ukraine :15-NOV-2012 - 30-JAN-2014

Position: customer support agent
Duties: working with customers on the phone, consulting them as for the company's products
and any issues regarding them, updating customers' base, finding and attracting new
customers.

7."Camp-of-the-Woods", Speculator, NY, the USA : 01-JUN-2012 - 02-SEP-2012

Position: hostess
Duties: working with guests, providing full customer service, introducing them to the camp
and its operation and activities, working with all the guests' issues and concerns, helping in
arranging guests' rooms.

8."Beacon and Bay" Ltd, Mykolaiyv, Ukraine : 18-NOV-2011 - 02-APR- 2012
Position: interpreter, office-manager
Duties: working with customers, translating and arranging documentation, manuals and other
written sources, making appointments for the clients, helping in carrying out the negotiations
with English-speaking customers.

Language abilities:
Ukrainian - native
Russian - native
English - fluent
German - intermediate
Romanian – intermediate

Other skills: confident Microsoft (Excel, Word, etc.) user

Personal characteristics: persistent, broad-minded, easy-going, motivated, ambitious,
goalestimated, excellent multi-tasking, flexible, sociable, hard-working, creative, intelligent,
responsible, quick-learner.

Personal goals: to get a perspective job in the education field, become a qualified expert in
the field, obtain new knowledge and implement an acquired one, develop new skills,
discover new opportunities, grow and perfect personally.