Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7915879/

Опыт работы

Customer support representative

с 06.2021 по 08.2022 (1 год 2 месяца)
Myle Technologies, Kyiv (Medicine, pharmacy)

•Addressing problems and requests, providing information and solutions.
•Handling emergency and non-emergency calls, recording essential details.
•Entering data into computer systems and maintaining call logs and records.
•Proactively identifying and resolving issues.
•Coordinating schedules efficiently.
•Providing reports to upper management.
•Tracking and updating call logs and data using software programs.
•Managing communications with assigned territories.

Customer support representative

с 10.2019 по 05.2021 (1 год 7 месяцев)
Beyond Cloud Solutions, Other countries (Telecommunications and networking)

ponsibilities:
•Establishing positive relationships with the customer service sales team.
•Maintaining a professional appearance to represent the company positively.
•Assessing customer needs and recommending suitable products and services.
•Delivering sales presentations to potential clients.
•Negotiating contracts with prospective clients.
•Promoting company programs and initiatives.
•Managing client records using CRM tools.
•Understanding the sales process and achieving sales goals.

Customer support representative

с 05.2018 по 09.2019 (1 год 4 месяца)
Safecomplex, Other countries (Marketing, advertising, and PR)

•Managing stock using inventory management software.
•Providing primary customer support in a fast-paced environment.
•Troubleshooting technical problems and offering appropriate solutions.
•Ensuring customer satisfaction by addressing their needs and concerns.
•Contributing to team revenue by generating additional sales.
•Utilizing various software and tools, including Excel, Word, CRM software, and social media.
•Documenting customer interactions and feedback.
•Adapting sales strategies to exceed customer satisfaction goals.

Customer support representative

с 05.2016 по 04.2018 (1 год 11 месяцев)
Avant-garde Management Service, Other countries (Medicine, pharmacy)

•Handling emergency calls and appropriately documenting information.
•Escalating emergency cases to the team lead.
•Providing support and information to distressed callers.
•Managing complaints and inquiries via telephone.
•Exhibiting competent product knowledge.

Образование

Ternopil National Medical University

Nursing, Ternopil
Неоконченное высшее, с 2020 по 2022 (2 года)

Ekiti State University

Microbiology, Ekiti
Высшее, с 2010 по 2017 (7 лет)

Знания и навыки

• MS Office
• Telephony
• Avaya
• Attentiveness
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• The first line of support
• Second line of support
• Jira
• Salesforce user
• SQL
• JavaScript
• Slack
• Communicability
• Zendesk
• Figma
• MySQL
• User Bitrix24
• Customer orientation

Знание языков

Английский — свободно