Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7915879/

Опыт работы

HR manager

с 09.2024 по наст. время (2 года)
Joro Services, Other countries (IT)

Manage internal HR operations including onboarding, contracts coordination.
• Advise leadership on employee relations compliance, and operational HR matters
• Support recruitment, contractor onboarding, and internal people processes

HR/Administrator

с 03.2023 по 07.2024 (1 год 5 месяцев)
Firstcare4u, Other countries (Medicine, pharmacy)

Managed end-to-end recruitment, onboarding and training for a growing care workforce.
- Maintained HR records, supported employee relations and ensured compliance with healthcare
workforce standards.

Customer service manager

с 06.2021 по 08.2022 (1 год 3 месяца)
Myle Technologies, Kyiv (Transportation and logistics)

•Addressing problems and requests, providing information and solutions.
•Handling emergency and non-emergency calls, recording essential details.
•Entering data into computer systems and maintaining call logs and records.
•Proactively identifying and resolving issues.
•Coordinating schedules efficiently.
•Providing reports to upper management.
•Tracking and updating call logs and data using software programs.
•Managing communications with assigned territories.

Customer service manager

с 10.2019 по 05.2021 (1 год 8 месяцев)
Beyond Cloud Solutions, Other countries (Telecommunications and networking)

Owned onboarding, adoption, renewals and retention for a portfolio of small and mid-market SaaS
clients.
- Ran regular cadence calls, QBRs and account health checks; maintained clear success plans with
agreed next steps.
- Delivered product training and built self-serve resources that measurably cut inbound support tickets.
- Tracked NPS, CSAT and account health data; presented concise progress reports to senior
stakeholders.
- Managed escalations through to root cause resolution, preventing repeat issues and protecting revenue.

Customer service manager

с 05.2018 по 09.2019 (1 год 5 месяцев)
Safecomplex, Other countries (Transportation and logistics)

- Guided new clients through sign-up, account setup and time-to-first-value.
- Resolved multi-channel queries and complaints promptly, protecting customer loyalty and revenue.
- Logged CRM data, identified recurring trends and proposed fixes that improved first contact resolution
rates.
- Created how-to guides and saved replies that reduced average handling time across the support team.

Customer service manager

с 05.2016 по 04.2018 (2 года)
Avant-garde Management Service, Other countries (Medicine, pharmacy)

First-line support for urgent and high-stakes calls; kept clients calm and followed structured escalation
paths.
- Maintained accurate call records and followed up on every case to ensure full resolution.
- Shared call insight and trend data that improved scripts, handover processes and SLA performance.

Образование

Ternopil National Medical University

Nursing, Ternopil
Неоконченное высшее, с 2020 по 2022 (2 года)

Ekiti State University

Microbiology, Ekiti
Высшее, с 2010 по 2017 (7 лет)

Знания и навыки

• MS Office
• Telephony
• Avaya
• Attentiveness
• Conducting online chats
• Ability to work in multitasking mode
• Fast typing
• Receiving incoming calls
• Management of CRM
• The first line of support
• Second line of support
• Jira
• Salesforce user
• SQL
• JavaScript
• Slack
• Communicability
• Zendesk
• Figma
• MySQL
• User Bitrix24
• Customer orientation

Знание языков

Английский — свободно