Юліана

USTINOVA YULIANA
email: [открыть контакты](см. выше в блоке «контактная информация»)
mobile: [открыть контакты](см. выше в блоке «контактная информация»)
city of residence: Kyiv
citizenship: Ukraine
date of birth: 04.07.1999

Education:
2013 – 2017 studying in College of National Aviation University in the program “Computer
typesetting and accounting»;
2017 - 2021 studying at Kyiv Linguistic University.

Work experience:
2017 - 2019 – writer/copywriter/content writer: writing academic works and text for websites in
English. (Freelance).
2019 - 2020 – editor: editing of various texts in English language. (EditGroup)
02.2020 - 05.2021 have been working at Raise.band (IT-service):

 02.2020 - 02.2021 – Customer Support Representative (communication with the
customers exclusively in English), the obligations were: resolving different problems,
confusions the clients were faced with, finding the best way to help using calls (Binotel),
emails (Thunderbird), live chats (Zopim/Zendesk) as well as messages (CRM system);

 02.2021 - 05.2021 – Outreach Specialist (Linkbulding): promoting the websites using
outreach-system, analyzing the market with the help of SEO-tools (e.g: Ahrefs); creating
content for blogs.
10.2021 – 05.2023 Personal Assistant: managing assigned projects from start to finish, finding
qualified personnel for completing the tasks, supervising the progress; communicating with
employees to improve quality of work, to help resolve faced obstacles by finding ways of going
around or applying different approach to the issue; analyzing real estate market in Europe &
Post-Soviet countries; analyzing news, highlighting the main points; translation & interpretation
from/to English/Russian on business meetings online/offline; receiving a goal from the CEO and
conducting a plan to achieve the said result; managing personal schedule of the CEO, arrange
meeting, prepare reports, etc + being their proxy; direct communication with the CEO,
discussion of the weak points in the working process, plans for foreseen future, and the progress
of current tasks, etc.
03.2023 – 05.2023 Assistant Property Manager at Alvic Property Management (Brooklyn, NY):
communicating with residents and vendors; composing notices, and notifying the residents about
any works/changes/complaints in the building.

12.2022 – One of the founders of the food delivery company "Stava Świnoujście": organization a
team from scratch (at the moment we have a 10 people employees team), communicate with
restaurants and persuade them to beneficial work with us (we cooperate with 10 establishments),
search for employees, organization of work process and writing a business plan for the first year
of work, finding and opening an office in the city, establishing communications and cooperation
with contractors; work with documentation.
Languages:
English – C2
Spanish – B2

Polish - Beginner
Ukrainian & Russian – native speaker.

Additional info: attentiveness to details, diligence, and perseverance, easy to learn, keen on
exploring, studying and learning new things, outgoing, perceive criticism as an opportunity to
improve, calm and endurance under pressure, analytical thinking, work with basic programs
Windows OS and Mac OS.