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Fruitful Onyeije
Customer Support And Sales

Profile Details
Dedicated Customer Service / Sales Representative dedicated to Lisbon
providing quality care for ultimate customer satisfaction. Proven ability Portugal
to establish and maintain excellent communication and relationships [открыть контакты](см. выше в блоке «контактная информация»)
with clients. Adept in general accounting and finance transactions. [открыть контакты](см. выше в блоке «контактная информация»)
Dedicated to identifying customer needs and delivering effective
solutions to all problems. Excellent time management skills combined Links
with a superior knowledge of the customer service industry. Bilingual, linkedin
hardworking, and ready to join my next team.

Committed to utilizing my skills to help others, while working towards Skills
the mission of a company. Leadership Skills

Tech-savvy professional with the flexibility to work in both fast and Ability to Multitask
slow-paced environments. Motivated Sales Assistant dedicated to
providing top of the line customer service. Organized, detail oriented, JavaScript (Programming
and a self starter. Bringing forth several years of experience achieving Language)
success in retail settings. Dedicated to increasing sales by providing
Teaching
customers with careful consideration and support. Adept in providing
excellent customer service, and knowledgeable about entry screening Adaptability
protocol and safety guidelines. Committed to bringing forth the highest
Microsoft Office
level of support, and handling all duties in an eloquent and positive
manner. Time Management

Leadership
Employment History
Trader Success Supervisor at Secure the Bag, Remote Negotiation
January 2023 — Present
• Identified and addressed impediments to team progress and Analytical Thinking
success, resulting in a smoother flow of work and improved team
Critical Thinking
morale.
• Coached and mentored junior team members to ensure their Creativity
success.
• Monitored project progress and identified potential issues, Teamwork
proactively taking corrective actions to ensure project success. Customer Relationship
• Collaborated with internal teams to define customer success Management
metrics and measure customer success.
• Answering questions about a company's products or services. Upselling
• Processing orders and transactions.
HyperText Markup Language
• Resolving issues and troubleshooting technical problems.
(HTML)
• Delivering information about the company's offerings.
• Providing proactive customer outreach. Customer Satisfaction
• Handling customer complaints.
• Collecting and analyzing customer feedback. Trajectory
• Developed a system for tracking customer feedback that enabled
Communications
the company to identify and address customer complaints quickly
• Ensured compliance with company policies and procedures, Billing
resulting in a successful audit with no outstanding issues
 • Monitored and evaluated employee performance, providing Problem Solving
feedback and coaching to ensure job expectations were met
Microsoft Excel
• Developed and delivered comprehensive training programs for
new employees Accounting
• Resolved customer complaints in a timely manner, resulting in a
50% increase in customer satisfaction ratings Python (Programming
• Analyzed and reported on key performance metrics, identifying Language)
areas for improvement and providing recommendations to
Cascading Style Sheets (CSS)
management
Planning
International Sales/Customer Specialist at Gizmi LLC, Remote
January 2023 — September 2023
Zendesk
• Established sales goals by forecasting annual sales quotas and
projecting expected sales volume for existing and new products. Customer Success
• Worked to ensure a neat and attractive sales environment, and
Forecasting
assisted in the setup of visual displays.
• Identified and maximized sales opportunities, and increased Customer Retention
customer retention rates.
• Led sales department with a can-do attitude and high quarterly Sales Development
sales.
Regional Sales
• Worked to ensure a positive and hassle-free customer experience.
Conflict Resolution
Customer Support and Sales Representative at Skillhub, Remote
December 2022 — December 2023 Customer Service
• Developed and implemented an incentive-based sales program
that increased customer satisfaction and improved customer International Sales
experience
Sales
• Analyzed sales trends and customer feedback to identify areas of
improvement and recommend strategies for increasing sales Troubleshooting (Problem
• Developed and maintained customer service support systems Solving)
to streamline customer interactions and increase customer
satisfaction Academic Achievement
• Created and maintained a database of customer accounts and
Research
sales activities, resulting in improved customer segmentation and
targeting Interactive Learning
• Created and maintained key customer relationships, resulting in
increased sales and customer satisfaction Management
• Developed and maintained a customer database to track Forth (Programming
customer information and sales activities Language)
• Created and maintained a customer database for tracking
customer information and sales metrics
Languages
Customer Service Representative at Allbridge, Kharkiv English
February 2020 — November 2022
• Resolve 200+ weekly customer inquiries via phone and email, Ukrainian
consistently exceeding targets
• Pioneered development of improved system for following up with
unsatisfied customers, reducing customer churn by 6%
• Trained and mentored on conflict resolution, Zendesk CRM
 • Proposed more efficient call script to reduce average customer
handling time, which was well-received and implemented by
management
• Achieved 97% average customer satisfaction rating to date,
surpassing team goal by 12%.
• Helped develop new customer service rep training program that
cut training time in half from 1 month to 2 weeks.
• Consistently exceeded weekly credit card application targets by
10%+ with innovative upselling techniques.

Billing Manger at Langate, Kharkiv
May 2021 — December 2022
• Educated customers on company products and offerings.
• Followed instructions from superiors and took initiative when
appropriate.
• Worked well in a fast-paced environment.
• Brought forth a high-energy and engaging spirit.
• Handled the execution of customer agreements.
• Remained knowledgeable about company policies and
procedures.
• Demonstrated advanced organizational and communication
skills.

Mentor / English teacher at Preply, Remote
October 2021 — December 2022
1)Teach level content in an interactive learning environment to deliver
exceptional results for all students.

2) Tutor students in content-specific knowledge and skills to heighten
the trajectory of their academic career success.

3) Responsible of implementation of curriculum by designing effective
& creative lessons and assessments to - display passion - for the subject
educate students at a competitive level.

4) Responsible of management of student behavior to foster academic
achievement personal responsibility intellect individuality in all
students.

Sales Manager at Wellmats USA, Kharkiv
February 2018 — October 2020
• Actively monitored key performance metrics of sales team,
identified challenges, and created new solutions applying proven
problem-solving techniques.
• Inspired team performance daily using proven behavioral-based
coaching, motivation, and management methodologies.
 • Recognized for increasing sales revenue by 15% in the first
60 days. I began my sales career about four years ago as a
sales development representative. This role provided me ample
experience prospecting sales leads for our organization. While I
did interact directly with customers, my research and prospecting
led to over 250 new sales opportunities within my first year. My
impressive work led me to my current role as a regional sales
manager, and I managed a team of 10 sales professionals. In
this role, I help set and monitor sales quotas to support the
business's overall goals. I also have implemented several training
programs to help onboard new team members and develop
existing members' sales skills and techniques. As a result, our
team has achieved 20% growth in sales . For the two years, I have
been working as a sales representative for Wellmats USA where I
was responsible for over 50 accounts. I took significant time and
effort to develop my customer relationships and currently have a
100% satisfaction rating. I have also consistently met or exceeded
my sales goals.

Education
Bachelor of Science, V.N Karazin, Kharkiv
September 2017 — December 2021