Ольга

OLHA NEVELYCHUK
CUSTOMER CARE SPECIALIST; LOGISTICS COORDINATOR

I AM A QUICK LEARNER, EASILY DRIVING INTO NEW AREAS. MOTIVATED,
FRIENDLY AND INTUITIVE. I ALSO TEND TO PAY SIGNIFICANT ATTENTION TO
DETAILS AND STRIVE FOR COMPLETENESS IN EVERYTHING I DO. I CONSIDER
MYSELF A GOAL-ORIENTED, STRESS-RESISTANT AND RESPONSIBLE PERSON.

EDUCATION

2016-2022 – Ivan Franko National University of Lviv. Master of LOCATION: LVIV, UKRAINE
International Economic Relations by specialization in
PHONE NUMBER: [открыть контакты](см. выше в блоке «контактная информация»)
International Finance. Expert in Economics, Trade, Investment.
Translator/Interpreter. TELEGRAM: [открыть контакты](см. выше в блоке «контактная информация»)
E-MAIL ADDRESS:
2017-2019 – continued my studies at Lviv University of Trade and [открыть контакты](см. выше в блоке «контактная информация»)
Economics. Bachelor Degree in Marketing. Studied
Microeconomics, Product management, Statistics, Accounting, LANGUAGES
Merchandising. English – Full Proficiency;

2013-2016 – Lviv Professional College of Fashion Industry. Junior French, German – Basic;
Specialist in Commercial Activity. Ukrainian, Russian – Native /
Bilingual Proficiency.

SKILLS

✓ Customer support and experience; ✓ Logistics coordination, product
✓ Communication and negotiation skills; management and customs clearance;
✓ Coordination skills and quick adaptation to ✓ Salesforce and other Databases, MS Office
highly stressful situations; (Outlook, Word, Excel, PowerPoint), Gmail,
✓ Team work; Google Sheets, Adobe, Teams, ChatGPT;
✓ Strong analytical skills, attention to details ✓ Understanding inventory, procurement,
and problem-solving; and distribution channels in logistics;
✓ Basic HTML, CSS and ChatGPT.

WORK EXPERIENCE

February 2022 – October 2024 – Junior Operations in International Support Ukraine (Branch of
Canadian 3PL company TRANS-PRO LOGISTICS), moved to the main office in Montreal and obtained
Senior Operations position in February 2023. As a part of the team, engaged in building and
maintaining long-lasting relationships with the customers, carriers and the company, booked loads
and coordinated delivery process with the clients, carriers and team, checked the paperwork,
engaged with the customs clearance agents, researched best market rates, performed data entry.

June – December 2018 - Call Center Operator in food delivery service TOMATINA in Lviv. Full day
customer support, receiving and placing orders via phone, email and special apps, maintaining
statistics, processing and entering information about clients into the database. Building relationships
and advertising products. Frequently coordinated the work of couriers. Worked in the Iiko program.

Summer job 2019 - Sales Consultant in ZARA Ukraine (INDITEX). Mostly took care of the kid’s section
of the store, maintained order, engaged with the customers in a friendly and professional manner,
providing assistance with product selection, participated in the acceptance of goods and inventory
revaluation, helped decorate shop windows.