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Kateryna Chernets

Yevropeiska Str, 1/102
76491 Vovtschynets,
Ukraine

Mobile: [открыть контакты](см. выше в блоке «контактная информация») E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

Personal Profile

I am a friendly, supportive and disciplined Customer Support Representative, who understands the needs of the customers and has the reputation of the organisation at heart. Currently my team and I resolve hundreds of issues daily, sharing a friendly atmosphere and providing a high quality customer service. Being accustomed to changes in my professional environment, I always strive to achieve the highest standard, at any given task and in any situation. I have excellent communication skills, enabling me to effectively communicate with a wide range of people. I am eager to learn, I enjoy overcoming challenges. My customer service and communication skills, combined with the knowledge of languages and my relevant work experience, make me an asset to any organisation that I work for.

Achievements


2012 – Test DAF

In international social and educational projects

In sales and marketing planning

Education

2010 – 2012Dreieich Public High School, Germany (Major: “German language”. Graduating with C2 language degree);

2005 – 2010Vasyl Spephanyk Precarpathian national University ( Major: “English language and literature”);

2008a tourist guide courses of Ivano-Frankivsk City Museum of Local Lore;

1994-2005Ivano-Frankivsk School №1;

Work Experience

Since 08.2021 Customer Support Representative
SIA Remote Service SRL
Main duties performed: consulting customers, dealing with enquiries and complaints.

04.2021 – 09.2021The Teacher of Foreign Languages EnTime

Main duties performed: English/German on-line lessons.

03.2017 – 03.2021 The 1St Kyiv Language Cources

Main duties performed: teaching German and English languages both to adults and children.

01.2016 – 07.2016Linkbuilder Themention

Main duties performed: advertising.

2012 – 2015 Family Bee Farm
Main duties performed: supporting and attracting new customers, sales, lounching new products.

2010 – 2012 Au-Pair in Germany
Main duties performed: childcare.

Skills

Advanced oral and written English, German, Russian and Ukrainian languages;
Basic technical skills in using Google Docs, basic office applications;
The flexibility to handle different jobs, tasks and projects when required;
Working effectively within a team to accomplish key objectives;
Good communication skills, having the ability to communicate and interact well with others around you;
Thinking outside the box and coming up with valuable ideas.

Hobbies and Interests

Mountain hiking, roller skating, playing the guitar, cycling, Netflix