Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8062334/

Опыт работы

Customer support representative

с 11.2021 по 09.2025 (3 года 11 месяцев)
Omaze, Remote (Non-profit and charitable organizations)

Resolved customer inquiries via telephone, email, and chat.
Addressing Zendesk tickets while aligning with the brand's tone.
Gathering customer experience data to support strategic business decisions.
Use of Google Docs for tracking metrics such as response times, customer satisfaction ratings, and ticket resolution rates.
Use of Office 365 for efficient communication, collaboration, document management, and productivity enhancement.

Freelance CAD specialist/BIM Specialist

с 10.2018 по 07.2021 (2 года 10 месяцев)
Upwork, Kyiv Center (Mechanical engineering)

Create high-quality detailed technical drawings and plans with appropriate geometric dimensioning and tolerancing in different views with the aid of CAD software, eg: AutoCAD, Solidworks, Revit
Convert 2D drawings, 3D models into different formats
Modify 2D drawings and 3D models based on the client's specifications
Create a Bill of Materials

Образование

University of Brighton

Mechanical Engineering, Brighton
Высшее, с 2015 по 2018 (3 года)

I did an honours degree in Mechanical Engineering and graduated with a second class upper.

Знания и навыки

• MS Office
• MS Word
• AutoCAD
• MS Excel
• MS PowerPoint
• SolidWorks
• Autodesk Revit
• Management of CRM
• Receiving incoming calls
• Conducting online chats
• The first line of support
• Communicability
• Jira
• Zendesk

Знание языков

Английский — свободно