Yash

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YB
YASH BAYLA [открыть контакты](см. выше в блоке «контактная информация»)
Koblevskaya street 38a,
Odesa, 63500 Ukraine

PROFESSIONAL SUMMARY

Sales and marketing leader experienced in managing high-performing teams.
Focused and determined professional with the expertise to promote the
company message to a wide audience. confident and persuasive
communicator in person and in digital spaces.
An exceptional leader with 4 years of experience leading and motivating
teams to success. Achieves targets and meets deadlines and brings projects
in under budget through strategic planning and adaptive leadership.

SKILLS

Excellent customer service even to Problem-solving skills necessary to
difficult callers keep customers and clients satisfied

Multitasking skills to continue Information Ability to remain calm in
speaking to a customer while stressful situations
searching for

Desire to learn more that can be Strong work ethic leading to efficient
applied to the job and complete service

Multilingual English

Great sales experience and Sales data tracking and analysis
persuasion techniques

EXPERIENCE

Sales Manager /account manager, swissborg, Jun 2021 ‐ Feb 2022, Odessa
As a Customer Support Representative, I provided technical support and
addressed customer queries to ensure their satisfaction with our services. I
was able to establish rapport with customers through active listening and
empathize with their concerns, which allowed me to defuse tense situations
and offer effective solutions.
I also played a key role in collecting customer feedback to identify areas of
improvement in our products and services. This feedback was reported to
 relevant departments for continuous enhancement of our offerings.
Furthermore, I contributed to the development of customer support resources
such as FAQs and troubleshooting guides, improving the efficiency and
effectiveness of our customer support team.
Overall, my experience as a Customer Support Representative was characterized
by my ability to communicate effectively, provide technical support and
feedback, and contribute to the continuous improvement of customer support
resources.

Customer support representative, angel agency.eu, May 2020 ‐ Jun 2021,
Odessa
As a Customer Support Representative, I provided technical support and
addressed customer queries to ensure their satisfaction with our services. I
was able to establish rapport with customers through active listening and
empathizing with their concerns, which allowed me to defuse tense situations
and offer effective solutions.
I also played a key role in collecting customer feedback to identify areas of
improvement in our products and services. This feedback was reported to
relevant departments for continuous enhancement of our offerings.
Furthermore, I contributed to the development of customer support resources
such as FAQs and troubleshooting guides, improving the efficiency and
effectiveness of our customer support team.
Overall, my experience as a Customer Support Representative was characterized
by my ability to communicate effectively, provide technical support and
feedback, and contribute to the continuous improvement of customer support
resources.

Sales manager/ customer support , Canadian pharmacy, Sep 2019 ‐ Mar
2020, Odesa
As a Customer Support Representative and Sales Manager, I was responsible
for promoting the sales of common and critical medication to both B2B and
B2C customers. I provided technical support, addressed customer queries,
and promoted the company's products and services to potential customers.
Additionally, I played a vital role in maintaining positive relationships with
existing customers by providing excellent customer support and managing the
current customer database. My efforts in these areas contributed to increased
sales and customer loyalty, which helped to drive the success of the company.
Overall, my experience was characterized by my ability to provide exceptional
customer service, promote sales, and manage the customer database
effectively.
EDUCATION

Master of Science, Pharmaceutical Jun 2024
Odessa national Medical University

Dan lok high ticket sales, Dan lol closers.com Oct 2021
Odessa

LANGUAGE

English, Proficient (C2)

Hindi, Native