Bayla

YA S H B AY L A
CUSTOMER SERVICE REPRESENTATIVE, SALES MANAGER

DETAILS PROFILE

ADDRESS I am Friendly and eloquent Call Center Operator and sales manager looking
Derybasivska Street, 1 for a position to use skills for the best customer service possible. A long-term
Odessa, 65123
commitment with a strong desire and ability to advance within the company.
Ukraine
Core Qualifications:-
PHONE
[открыть контакты](см. выше в блоке «контактная информация») Excellent customer service even to difficult callers

EMAIL Problem solving skills necessary to keep customers and clients satisfied
[открыть контакты](см. выше в блоке «контактная информация») Multitasking skills to continue speaking to a customer while searching for
information Ability to remain calm in stressful situations
DATE OF BIRTH
10/05/2000 Desire to learn more that can be applied to the job

NATIONALITY Strong work ethic leading to efficient and complete service
Indian
Great sales experience and persuasion techniques

Familiar with multiple computer programs and systems with a capacity to learn
LINKS more

Professional and other skills
Work.ua
Computer skills

-Operating systems (Windows and MacOS),can use them perfectly -Office suites
SKILLS
(Microsoft Office, G Suite)

Effective Time - I can manage Spreadsheets (Excel, Google Spreadsheets, etc.) -good knowledge
Management about various CRM systems

- Communication and collaboration tools (WhatsApp web, Skype, etc.) -Data
Ability to Work in a Team
visualization
Diagnosis and Treatment
-experience using Microsoft. Word

Leaderships Skills Financial market sales and personal account manager (2 year of experience)

Problem Solving Skills

EMPLOYMENT HISTORY
Customer Relations

Active Listening Sales manager, Cryto sales Odessa

Apr 2023 — Mar 2024
Strong Communication
Skills As a Sales Manager in the crypto trading systems industry, I specialized in educating
clients about the use, functions, and benefits of the MetaTrader platform. I explained
how MetaTrader facilitates secure and seamless trading, offering tools and features
LANGUAGES
that help clients trade with confidence and ease. By choosing to work with our
company, clients could maximize their profits and enhance their trading experience,
English making informed decisions with the support of cutting-edge technology.

Hindi
Sales Manager /account manager , Crypto world.com Odessa

Jul 2021 — Feb 2022

I began my career as a Personal Account Manager, where I was responsible
for guiding clients through our company's latest software trading equipment,
explaining its features and functions, and successfully selling the software. After 9
months of consistently delivering results and building strong client relationships,
I was promoted to Head of Team Lead in Personal Account Management/Sales
Management. In this role, I led a team of 7 account managers, driving sales
strategies, mentoring the team, and ensuring that our clients received top-tier
service and support.

Customer sales representative , Angel agency.eu Odessa

May 2020 — Jun 2021

As a Customer Support Agent, I was responsible for addressing customer queries
and issues, gathering feedback from the current customer base, and providing
effective solutions to resolve their concerns. I also focused on building strong
relationships with customers, ensuring their satisfaction, and enhancing their
overall experience with the company. My proactive approach helped in identifying
potential areas for improvement and contributed to the continuous growth of
customer loyalty.

Sales manager, Canadian pharmacy Odessa

Sep 2019 — Mar 2020

In this role, I worked closely with both the customer support and sales departments,
focusing on the promotion and sales of common and critical medications. My
responsibilities included driving sales in both B2B and B2C markets, as well as
managing and optimizing the current customer database to enhance business
growth and client satisfaction.

EDUCATION

Associate degree of Pharmaceutical , Odessa State Odessa
Medical University
Sep 2018 — Present

COURSES

Dan lok high ticket sales, Dan lol closers.com
Aug 2021 — Oct 2021