Оксана

Oksana Kolesetska
Location:Debrecen,Hungary
Telephone: [открыть контакты](см. выше в блоке «контактная информация»)
Email:[открыть контакты](см. выше в блоке «контактная информация»)

PROFILE
An ambitious and proactive manager with a strong desire to develop and work for
results. Extensive practice in the customer support department. Adept at working with
different types of data. Critical thinker who is reliable, responsible, organized, and
always goes the extra mile for the job.

CORE SKILLS
Confident user of PC (MS Office, Web Research, Excel, Google Sheets)
Ability to analyze, interpret and organize a large amount of data
Excellent time management skills and ability to work towards deadlines
Ability to work with CRM, documentation, customer support
Basic knowledge of SQL, HTML, CSS
EXPERIENCE
March 2020- February 2022 Scheduling Worldwide by 4Service
Coordinator of Mystery shoppers in Europe
Sphere: marketing research
Responsibilities:
Customer support via live chat, emails, phone;
Tutoring and checking of auditor's Certifications;
Working with databases, documents.

August 2013- September 2019
Customer support manager of BeOnlineSolutions company
Sphere: investigations, binary options
Responsibilities:
Support of the customers via live chat, emails, phone;
Validations of accounts;
Translation of the documents.

September 2012- August 2013
Teacher of Kyiv lyceum of eastern language

EDUCATION
2008-2013 Kyiv international university
Specialty: economic relations