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Марія

Менеджер по роботі з клієнтами

Рассматривает должности:
Менеджер по роботі з клієнтами, Менеджер з персоналу, Project-менеджер
Возраст:
41 год
Город проживания:
Киев
Готов работать:
Удаленно, Фастов

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Марія Бузуєва
Project manager/Analyst

Профіль
[открыть контакты](см. выше в блоке «контактная информация»)
IT professional with over 10 years of experience across 6+ projects, combining backgrounds in Project
[открыть контакты](см. выше в блоке «контактная информация») Management (5+ years), Business Analysis (2+ years), and Quality Assurance (3+ years).
Track record of managing large-scale initiatives, including a 20+ person team in the Healthcare domain
 Київ
and the "e-ticket" system for Ukrainian Railways (Travel domain).
[открыть контакты](см. выше в блоке «контактная информация») Strong analytical skills combined with clear communication allow for proactive risk management,
 1538b7117/
timely project delivery, and building reliable relationships with both clients and cross-functional
teams.

Навички
Досвід
Agile, Scrum methodologies
Project Manager 2023 - 2026
Software Development Life Cycle
eLife
Project planning & capacity
Motivating the project team to ensure timely task completion.
forecasting
Forecasting future capacity and capability needs for efficient project planning.
Task prioritization & resource
Facilitating regular scheduled meetings and communication with customers.
allocation
Prioritizing tasks for the development team to maximize efficiency.
Change management & scope Engaging with diverse stakeholders to secure future project activities.
control Fostering collaborative working relationships within the project team.
Addressing ad-hoc questions and requests from senior management.
Business & Functional
requirements gathering
Business Analyst 2022 - 2022
Technical & functional
lifecell Ukraine
documentation (BRD, FRD)

Atlassian Jira & Confluence Delegating and distributing tasks among team members to optimize workflow.
Managing communication and alignment with internal stakeholders.
Microsoft Office Suite (Word,
Authoring and maintaining comprehensive functional requirement documentation.
Excel, PowerPoint)
Reviewing and validating completed tasks against quality standards.
Stakeholder management &
client-facing communication Business Analyst 2022 - 2022

Cross-functional team IQusion
collaboration
Eliciting and gathering detailed project requirements from customers and business stakeholders.
Team motivation & relationship Analyzing technical errors and system issues to identify root causes.
building Developing and maintaining comprehensive technical documentation, architecture specifications,
and guides.

Мови
System Analyst 2020 - 2021
English (Intermediate)
Universalna Insurance Company
Ukrainian
Delegating sprint tasks to the team and performing comprehensive manual testing to validate
Russian deliverables.
Authoring technical and process documentation to establish clear workflow standards.
Eliciting and documenting cross-functional requirements from internal stakeholders.
Сертифікація

Fast Track Essentials
IBM Education Center
Apr - 2011
Credential ID ECM-00618/11
Сертифікація Досвід

Metadata Workbench Essentials Project Manager 2013 - 2020
IBM Education Center Universal Information Technologies LLC UNIT
Apr - 2011
Eliciting and documenting comprehensive project requirements directly from customers and
Credential ID ECM-00623/11
stakeholders.
Applying of processual psychology in Delegating tasks and organizing workflows to ensure balanced team utilization.
consulting practice Managing the end-to-end software development lifecycle (SDLC) to meet project milestones.
Ukrainian Process Work Institute Authoring, reviewing, and validating technical and process documentation.
2018 - 2021 Acting as a Scrum Master, facilitating Agile ceremonies (Daily Standups, Sprint Planning,
Retrospectives) and removing blockers.
Troubleshooting production incidents and critical issues in real-time to minimize downtime

QA Manager 2012 - 2013

Universal Information Technologies LLC UNIT

Authoring and maintaining comprehensive technical documentation and system guides.
Performing manual functional and regression testing for the Ukrzaliznytsia e-ticketing software.
Providing technical support and consulting for internal and external users.

ETL Developer 2011 - 2012

LLC «Conim Group»

Analyzing complex data sources and structures to identify integration patterns and mapping
rules.
Authoring comprehensive functional and technical data specifications, including source-to-target
mappings.
Designing and developing efficient end-to-end ETL/ELT pipelines for data integration and
warehousing.
Writing and optimizing complex SQL queries, stored procedures, and scripts to ensure high
performance.

QA Specialist 2009 - 2010

LLC «De Novo»

Assisting in writing and updating basic technical documentation and user guides.
Supporting the business analysis process by documenting requirements and team notes.
Executing manual test cases and reporting identified software bugs to the team.

Освіта

Master of Economics 2011 - 2014
Kyiv National Economics University

Master of Laws (LL.M.) 2002 - 2009
National University of Kyiv-Mohyla Academy

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