Дарина

DARINA KOVAL

C O N TA C T

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705830763

Pecs, BU 7625

ABOUT ME

Age: 21 years old.
Gender: female.
Date of birth: 26th May, 2000.
Place of birth: Zaporizhya,
Ukraine.

E D U C AT I O N A N D
TRAINING

06/2021
SUMMARY

SKILLS

• Issue and conflict resolution
• Assertive communication
• MS Office
• Friendly, positive attitude

EXPERIENCE
”
Hardworking Customer Support Manager driven to exceed
expectations and maximize customer satisfaction.
2 years of customer support services management experience,
collaborating with cross-functional teams to accomplish daily goals.
Highly effective at conflict resolution and clear day-to-day
communication. Reliable with attention to detail to manage processes
and timelines to accomplish tasks.

• Teamwork
• Data Management
• Client focused
• Active listening

Bachelor of Science - English Customer Relationship Manager
Language And Literature Software International | Kyiv

Zaporizhya National University 05/2021 - 02/2022 • Provided exemplary level of service to customers to
Zaporizhya
extend relationships for future business
opportunities.
• Prepared documentation, reports and logs to

LANGUAGES identify and manage sales metrics and support
process driven activities.
• Upheld quality control policies and procedures to
Ukrainian: First Language
increase customer satisfaction.
English: C1
• Helped customers open accounts, make deposits,
Advanced update information and carry out range of routine
actions.
Russian: C2

Proficient
Customer Service Representative
Sky Union Holdings | Kyiv

05/2020 - 01/2021 • Documented customer correspondence in CRM to
HOBBIES track requests, problems and solutions.
• De-escalated problematic customer concerns,
• Dancing;
maintaining calm, friendly demeanor.
• Reading;
• Set up and activated customer accounts.
• Meeting new people;
• Answered inbound calls, chats and emails to
• Learning new languages;
facilitate customer service.
• Made outbound calls to obtain account information.