Abigail

ABIGAIL IKHANVBODE
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CUSTOMER SUPPORT REPRESENTATIVE
A results-oriented and top performing customer support specialist with experiences in medical
billing, data collecting and sales roles. A graduate with a degree in health education with 2 years
experience forging customer loyalty and partnership. A virtual assistant who is well versed about
customer satisfaction and is willing to conquer any task or challenge presented with the
appropriate solution in hand.

KEY COMPETENCIES
Sales Team work Time management
Problem solving Negotiations Effective communication
Adaptability Relationship building Customer service

PROFESSIONAL EXPERIENCE
Intetics Inc. Nov 2023 - Present
Data Collector
Temporary project which involved my skill of accurate data collection via calls and google map/bing app to
build software for the client
Making minimum 90 calls a day to collect data from establishments using interpersonal skills.
Transferring and converting data to meaningful information on google sheet and on the client’s
software.
Sep 2022 - Oct 2023
Genwell Medical
Sales/ Medical billing specialist
Started out as an online marketing agent to Medicare accredited businesses to assist them with medical
biiling, later promoted and trained as a billing specialist using software programs such as myability,
noridian, eMedNY, avality and others
Accomplishments:
Filing timely and accurate 30-45 claims a day.
Always up to date with various insurance policy ever changing rules.
Timely claim denial resolution.
Verification of patient’s doctor to be PECOS registered.
Constant verification of patient insurance eligibility.
Insurance Supermarket International (ISI) Aug 2021 - Jul 2022
Sales/ Customer service
Started out as a sales personnel and made such a good impact a new team was created and I promoted to
the position of a gold qualifier, now receiving inbound calls and coverting them to our clients or assisting
them with whatever they need.
Accomplishments:
Making minimum 200 dials a day during 8 hours of work and meeting target of minimum 5 live
transfers daily to licensed advisors and 1 sale weekly
Receiving inbound calls and qualifying clients by asking series of medical questions and transferring
them to advisors.

EDUCATION
Federal University of Benin, Nigeria.

Bachelor of Science (Health Education)
ALX Virtual bootcamp for Virtual Assistants

Graduate certificate in virtual assistant