Inna

Inna Merkulova
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 Ivano-Frankivsk, Ukraine  @innamerkulova

Short information
A second-year student. Study English and have experience working with native speakers. Like communication and
being in a team, Quickly adapt to new people. Energetic and have a developed sense of empathy, so at work, it helps to
ind a special approach to people. Interested in learning something new and do it fast. Also creative and keen on
painting, hand-made, making videos, and taking pictures of nature.

Professional skills
The ability to ind the necessary The ability to ind a special The ability to convey
information on the Internet approach to the person information correctly
quickly
Communication skills Using customer bases Working with Microsoft Of ice
Teamwork Critical thinking

Experience
Got Your Back Support The main task was to communicate and work with incoming and outgoing
Customer Support and Sales customer traf ic, check-up computers, sales, script development, and
implementation, using the database (Apptivo).
06/2021 - 08/2021

Education
Ivano-Frankivsk National English philology, technical interpreting
Technical University of Oil and
Gas
2020 - тепер. час

Courses and certi icates
2021 Course "Verb Tenses and Passives" Coursera (coursera.org/share/8a3251…)
2021 Certi icate EF SET (www.efset.org/cert/9B4ToL)
2018 Ended "First Kyiv foreign language courses"