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Опыт работы

Спеціаліст з перевезень

с 03.2023 по наст. время (3 года)
Nestle Purina, Дистанційно (Транспорт, логістика)

- Review and resolve additional freight charges and billing disputes promptly.
- Process freight claims and collaborate with customer service to maintain high customer satisfaction.
- Ensure timely and accurate receipt, verification, and approval of load documentation and freight invoices.
- Collaborate with cross-functional teams to address operational challenges, leveraging data insights to streamline processes and drive continuous improvement.

Hard Skills:Freight & Billing Management, Invoice Verification & Processing, Freight Claims Handling, Documentation Control, Data Analysis & Reporting, Process Optimization, ERP/Accounting Software (SAP), Excel (VLOOKUP, PivotTables etc), Supply Chain & Logistics Operations.
Soft Skills:Attention to Detail, Problem-Solving, Analytical Thinking, Time Management, Communication & Collaboration, Customer Service Orientation, Multitasking, Adaptability, Teamwork

Chief Assistant

с 12.2015 по наст. время (10 лет 4 месяца)
Department of external relations of UGCC, Київ (Неприбуткові, благодійні та громадські організації)

- Organize and support high-level meetings between senior management and representatives of civil society and public figures.
- Provide comprehensive protocol and logistical support for delegation visits.
- Plan and coordinate visit programs for foreign delegations to the Patriarchal Curia.
- Manage inventory and oversee procurement of office supplies to ensure operational efficiency.
- Perform a wide range of administrative tasks to support daily organizational needs.

Hard Skills: Event & Meeting Coordination, Protocol and Diplomatic Support, Travel and Delegation Planning, Administrative Support, Office Supply Management, Scheduling & Calendar Management, Program Development for Official Visits, Stakeholder Engagement, Document Preparation & Record-Keeping
Soft Skills: Organizational Skills, Communication & Interpersonal Skills, Discretion and Professionalism, Cultural Sensitivity, Time Management, Multitasking, Problem-Solving, Attention to Detail, Adaptability

Secretary

с 03.2011 по 08.2013 (2 года 6 месяцев)
Department of economical affairs of the UGCC, Львів (Неприбуткові, благодійні та громадські організації)

- Serve as a professional and approachable first point of contact in the Administration Office, ensuring positive communication with visitors and staff.
- Answer calls, relay important messages, and maintain smooth internal communication flow.
- Schedule and coordinate events, manage the meeting calendar, and ensure timely organization of administrative activities.
- Act as a liaison between executives, employees, and clients to support effective communication and collaboration.
- Monitor office supply levels, place timely orders, and maintain strong relationships with vendors to ensure consistent inventory and service quality.


Hard Skills: Front Office Management, Event and Meeting Coordination, Calendar & Schedule Management, Executive Support, Vendor Communication, Telephone & Message Handling, Inventory Control, Administrative Operations, Customer/Client Interaction
Soft Skills: Communication & Interpersonal Skills, Professionalism & Confidentiality, Multitasking & Prioritization, Organizational Skills, Problem-Solving, Attention to Detail, Customer Service Orientation, Proactive Approach, Team Collaboration

Образование

Pontifical university of St. Thomas (Rome)

International relations, Рим
Высшее, с 2013 по 2015 (2 года)

Ivan Franko Lviv national university

International relations, Львів
Высшее, с 2008 по 2012 (4 года)

Ukrainian catholic university

Philosophy, Львів
Высшее, с 2004 по 2009 (5 лет)

Дополнительное образование и сертификаты

Business Analysis Essentials

2023, березень

Business analysis

2022, липень-вересень

Pre MBA-business

2023-2024

Знания и навыки

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• MS Access
• Communicability
• Google Docs
• Car driving
• Google
• MS Project
• Trello
• Google Drive
• Conducting presentations
• Multitasking
• Google Slides
• Slideshow
• Organising Meetings
• Managing Teams / Staff
• Organized and an attention to detail

Знание языков

• Английский — средний
• Итальянский — выше среднего
• Испанский — начинающий
• Украинский — свободно