Вікторія

VIKTORIIA
LUTSKO

CONTACT EDUCATION
889 558 483 University of Lodz
Institute of English Studies UŁ-BA
[открыть контакты](см. выше в блоке «контактная информация»)
2017-2021
ABOUT ME University of Lodz
Hard-working, creative and proactive. Tourism and recreation- MA
Ambitious, eager to keep growing and
evolving in my profession. Constantly 2021-2023
developing new skills and abilities.

COMPETENCES WORK EXPERIENCE
In-depth market research and strategic Translator (trainee)
implementation. Green Cotton Group Lviv. 01/2019 - 03/2019
Innovation and creativity in advertising
campaigns.
Practical use of translator skills. Experience in
Creative writing.
conducting and supporting organizational business
Confident PC user;
issues between countries: Denmark, Turkey, Ukraine
Literacy of language and writing;
Possession of etiquette of business
communication; Servise Desk Agent
Experience of effective teamwork; Fujitsu GDC Łódź 09/2020 - 03/2022

LANGUAGES Processing reports of technical problems as 1st Line
Telephone Customer Service,
Diagnosing the problems and trying to solve them,
English- fluent Forwarding requests to other departments if no other solution
Ukrainian- fluent is possible.
German- spoken, written, technical
Service Process Controller
Polish - spoken, written, technical
Fujitsu GDC Łódź 03/2022 –07/2022
Russian- spoken, written, technical
Control the resolution of incidents to agreed service levels. Acted
as point of escalation in dispute or uncertainty over appropriate
COURSES resolver group for an incident.
Monitored and reported on the effectiveness of the Incident /
Change / Problem / Knowledge Management procedures
Memsource translation memory
German language
Photography courses
Administrator
Social Media marketing Wipro's IT Services 08/2022 –now
Basics of digital marketing
Support of Citi Bank project app
Troubleshooting skills on desktop and shrink-wrapped
applications (MS office, Adobe etc)
Troubleshooting skills on VPN connectivity, dial up , wireless
routers
Troubleshooting experience using remote control tools