Ярослав

YAROSLAV VENHER
Customer Support
Representative
25 years

CONTACT WORK EXPERIENCE

[открыть контакты](см. выше в блоке «контактная информация») Customer Support Representative March 2025 - November
Marketing Manager & Specialist 2025
[открыть контакты](см. выше в блоке «контактная информация»)
As a Customer Support Representative, I provided timely and effective
assistance to customers, resolving inquiries and technical issues across
м. Львів
multiple channels. I consistently maintained a professional and
empathetic tone, ensuring high levels of customer satisfaction. During my
time in the role, I also collaborated with internal teams to streamline
support processes and improve service quality.

EDUCATION LOGISTICS DISPATCHER November 2023 - April 2024
Logistics
2017 - 2021
KHMELNYTSKYI Logistics Dispatcher with a proven experience in managingdedicated
carrier operations utilizing Sprinters, Box, and StraightBox Trucks. Skilled
NATIONALUNIVERSITY
in scheduling coordination, effectivecommunication with drivers, and
Bachelor of English language adept problem-solving tonavigate logistical challenges. My focus is on
keeping operationsrunning smoothly and getting things where they need
2024-2025 to be, whenthey need to be there.
THE IVAN FRANKO SALES MANAGER May 2023 - November 2023
NATIONAL UNIVERSITY OF Marketing Manager & Specialist
LVIV
During my six-month tenure as a Sales Manager at an ITcompany
Master of Philosophy specializing in SaaS projects, I excelled in forging clientrelationships,
presenting tailored solutions, and driving revenuegrowth. Leveraging my
expertise in the IT industry, I contributed tosales initiatives, negotiated
contracts, and ensured customersatisfaction, making a significant impact
in a short time.
LANGUAGES
ENGLISH LANGUAGE TUTOR June 2022 - May 2023
FLASH
English - C1
As an English language tutor, I helped students of all levels reachtheir
Ukrainian - fluent
language goals. I was good at making lesson plans that fiteach student's
needs. I helped students get better at speaking,listening, reading, and
writing English, and I gave them helpful tipsalong the way.