Марія

Mariia Balaushko
Customer Support Representative

Summary
My motto is: “When you feel like quitting remember why you started”. I am an energetic, motivated and ambitious team player who strive to achieve the highest standart possible at any given task and in any situation. I am full of joy, enthusiasm and am ready for new challenges.

Employment History

Customer Service Manager, Fapomed Ukraine LLC
Goscha, Ukraine

November 2021 – Present

Duties:
Processing of incoming/outgoing mails.
Receiving orders from our customers abroad.
Collaboration with production, coordination of delivery dates.
Sending confirmation from production to the customers.
Working in the PHC and SNC systems.
Co-operation with colleagues from Portugal.

Economist, The National University of Water and Environmental Engineering
Rivne, Ukraine
June 2020 – July 2021

Duties:
Working with DK 021:2015.
Document processing, editing of contacts according to legislation.
Searching information at the Internet about goods and their prices.
Processing orders in the IsPro system.
Supervisor, Philip Morris International
Rivne, Ukraine
June 2019 – February 2020
Duties:
HR duties, staff training and adaptation.
Ensuring the successful implementation of the goals.
Evaluation of staff activities, administration of audits.
Creating friendly atmosphere, searching and finding out team motivation ways.
Education
Master`s degree, National University of Water and Environmental Engineering
Rivne, Ukraine
September 2020 – December 2021
Specialty: Enterprise Economy
Bachelor`s degree, National University of Water and Environmental Engineering
Rivne, Ukraine
September 2016 – June 2020
Specialty: Enterprise Economy

General information

Date of birth: 01/08/1999
Age: 23
Marriage status: single
Nationality: Ukrainian

Additional information

Korolenko street, 5
Rivne, Ukraine
38000

[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)

Skills

Ability to work in team: flexibility, make friend easily, inspire other to join activity, don’t hold grudges.
Mathematical skills: capable of working with charts, graphs, figures and lists.
Organizational skills: schedule oriented, detail conscious, need to finish what is started.
Communication skills: able to deal with complains, stress resistance, deep concern for other people.
Computer skills: experienced user of PC – Excel, Word, PowerPoint, Google sheets, Outlook, Thunderbird.
Driving skills: driver`s license (B) and more than 2 years of experience.

Hobbies

Learning English
Travelling
Yoga
Meditation
Numismatics