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Резюме от 1 июня 2024 PRO

Joyce

Customer support representative

Занятость:
Полная занятость.
Возраст:
26 лет
Город проживания:
Киев
Готов работать:
Днепр, Запорожье, Киев, Одесса, Харьков

Контактная информация

Соискатель указал телефон и эл. почту.

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Опыт работы

Customer support representative

с 05.2022 по 04.2023 (11 месяцев)
bozmanfix appliance repair, All Ukraine (Auto business and auto service)

1. Answering customer inquiries and concerns via phone, email, or chat.
2. Scheduling and coordinating repair appointments with technicians.
3. Processing customer requests, including service calls, repairs, and maintenance.
4. Troubleshooting basic appliance issues and providing solutions or guidance.
5. Communicating repair status, estimates, and completion updates to customers.
6. Handling customer complaints and resolving issues promptly and professionally.
7. Collaborating with technicians and dispatch teams to ensure efficient service delivery.
8. Processing payments, handling refunds or credits, and managing customer accounts.
9. Providing product information, warranty details, and maintenance tips to customers.
10. Documenting customer interactions, service requests, and resolutions in the company's database.

Broker

с 06.2021 по 03.2022 (9 месяцев)
Sure way Transportation, Dnipro (Transportation and logistics)

I have experience in sureway transportation as Broker.
I gave PO trailers both TOWAWAY AND LOADOUT to interested carriers after their COI meets the customer’s requirements.

Sales representative

с 03.2019 по 04.2021 (2 года 1 месяц)
My capital funding, Dnipro (Sales)

I spent time cultivating customer/client relations and sourcing for new leads. I always start by making the prospect feel heard, then I demonstrate genuine understanding of their position and then address each specific issue or objection.
I am also open to learning more about every company, to help achieve their goals and satisfy their customers individually and professionally.

Образование

Dnipro medical institute of traditional and non traditional medicine

Medicine and surgery, Dnipro
Высшее, с 2019 по 2022 (3 года)

Kursk state medical university

General medicine, Kursk
Высшее, с 2015 по 2019 (4 года)

Знания и навыки

Social media marketing/business owner Punctuality Communicability High working capacity Handling objections Ability to work in multitasking mode Receiving incoming calls Management of CRM The first line of support Organizedness

Знание языков

Английский — свободно

Рекомендации

Megan Smith

Megan Smith

Recruiter, Bozmanfix

Контактные данные скрыты

Дополнительная информация

In my previous role, I helped increase sales by focusing on improving customer service and I am also open to learning more and having cordial relationships with other workers.

I am also mostly interested in remote jobs or jobs that can process visas to Ukraine as I am currently in Portugal and my Posvidka for Ukraine has expired
TELEGRAM - Joyce_wz
WHATSAPP -[открыть контакты](см. выше в блоке «контактная информация»)
EMAIL - [открыть контакты](см. выше в блоке «контактная информация»)

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