Alessio

Alessio Pietro BUFANO

Date of birth: 15.09.1992
Nationaliity: Ucrainian, Itallian

City: Vinnytsia, Ucraina, 21012
Mail: [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn
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Profession: Informatic Infrastructure Services Engineer/ Analyst
Ideal position: IT Service Desk Cordinator

Thanks to my professional path I acquired capability of hard working, how to make sacrifices and priorities duties. Had to manage business critical impact situation by my own and learned how to escalate. I consider myself tireless and not afraid of the volume of work in schedule. I’m curious of knowledge and self-improvement.
I do speak Italian, English, French and Spanish.
I'm citizen of Ucraina and Italian (double citizenship recognized only in EU area)
My legal residence is currently in Switzerland and I'm in possess of Swiss Work Permit as resident (B permit)
I hold my Ukrainian passport, Italian Identity Card + Codice fiscale and Swiss Work Permit of type B.

Experience:
Senior Windows System Engineer at Bechtle Schweiz AG,
Consulting mission at Fonds National Suisse de la Recherche Scientifique (SNSF)
Swiss National Science Foundation
Bern, Switzerland: from 11.2020 – 09.2022

Managing System Center Configuration Manager (SCCM) Infrastructure
Windows Server 2012 / Windows Server 2019
Responsible of application and packaging deployment
Microsoft patching solution provisioning by SCCM Software Updates management
Endpoint protection policies implementation
Implementation SCCM reporting and monitoring queries

Monitoring entire SNSF IT Infrastructure health status with technologies:
System Configuration Operations Manager (SCOM) and PRTG

Managing in place existing monitoring & implementation of additional managed packs in SCOM
Reporting eventual system malfunctioning / failures
Provisioning resolution process and related knowledge base article reference

Support IT department during Modern Workplace migration
Microsoft InTune Autopilot, Chocolatey, Applications deployment
Experience:
Windows System Engineer at Reply Italia SpA & E-Solving s.r.l.
Consulting mission at BMW Group
Milan Metropolitan Area, Italy from 09.2020 – 11.2020

Managing Windows Server Infrastructure & monitoring ERP systems heath status
Reporting eventual system malfunctioning / failures and providing resolution process

Experience:
Global Infrastructure Services Analyst, FTS Managed Client at Richemont International SA
Geneve, Switzerland from 2018-02 to 2019-08

In this role as Global Infrastructure Services Analyst, based on duty responsibilities and SME (Subject Matter Expertise structure), in 1 year and half I acquired above skills and competencies. Managed technologies as per duty with excellent results during this job experience (110% of bonus after one year of performance)
Having Trelleborg AB Group background as EMEA IT Operations, top performer in GIS Managed Client Team after 12 months

GIS Analyst DUTIES on rotation between 6 team members:

Microsoft Patching Management, includes CAB meeting,Global Mail communication and Global infrastructure maintenance calendar schedules as responsibility. After patches release from Microsoft, based on month assignment (Security Only or Monthly Rollup), proposing during CAB meeting to impacted service owners for validation and allowance to push in DEV - PILOT - PROD , meeting topics accorgently updated into related CHG created before the 2nd Tuesday of the month and communicated during monthly presentation video call.
ZeroDay and P1 Incident cases management: responsible for package creation, distribution and validation in PROD as technical part, but of as well meeting proposal, plan, testing and deployment arrangement based on maintenance calendar schedules after assigned approval process and related communication send out from GIS Communication Mailbox.

Corporate - Retail - Contact Center - DataCenter and GLOBAL Policies management and
enforcement
Global Communication and monthly Global Video Call Conf presentation with other GIS Departments
Mailbox Management
Documentation creation in knowledge base and templates periodical review
Periodic Local IT and Maison Engineers Training sessions
3rd level INC management respecting KPI and SLA
CHG, PRB, RITM & TASKs resolution on daily basis
Expert level management and upgrading of business critical technologies
(TEST- DEV - PIL - PREPROD - PROD environments):

⦁Citrix and NetScaler
as part of key responsibilities on daily duty:
Managing entire Global Citrix Environment ,Applications/OS Migrations Citrix,
XenApp and XenDesktop infrastructure, provide support and being responsible for systems high availability (Citrix Infra, XenApp, XenDesktop, Printing Solution, Netscaler)
Managing on a daily basis for troubleshooting storefront, controller and director citrix workers servers.
Testing, validating and implementing in DEV-PIL-PROD of existing and new virtual instances (under GIS responsibility), then of course providing support to each Maison IT Engineers and Technician Teams on single maison projects.
Testing and enforcing Citrix related Global Policies "GPO" in different enterprise scenarios, such as: CORPORATE, RETAIL, CONTACT CENTERS, MANUFACTORY + new acquisition integration, such as YOOX NET A PORTER)
Responsible for maintaining, migrating in cloud and building process for Virtual Desktop Infrastructure "VDI". Responsible for maintaining and creating PS Scripts required for systems automation and integration in MS Orchestrator Runbooks, as well for afterbuild actions, such as increasing HD capacity on existing VDI machines. Director management and NetScaler implementation and configuration of virtual and physical instances in EMEA, APAC and AMER datacenter.

⦁Mobile Device Management solution (MDM)
Advanced Engineer level knowledge of VMWare Workspace ONE (ex AirWatch) and Microsoft InTune
Responsibilities:
Maintaining up to date service availability and performance;
Infrastructure upgrade (every 6 months as per solution requirements) and certificates renewal on serves and devices side;
Publication and replacement of InHouse and Public Apps after on device communication, Volume License management
Integration of system with automation runbooks in ServiceNow
Maintaining and creating static and dynamic smart group assignment in the platform;
Console access assignment after business approval process;
iOS valition with collaboration of Digital and Security Team for Pentest;
Providing 3rd level support for solution related topics

⦁Windows Server management 2012 & 2016-OSX:
Managing, monitoring and configuring Windows workers Servers for each technologie under our responsibility. During this experience the virtual machine creation TASK of existing RITM opened by our Team, were managed until Standard Machine delivery by Hosting Team (Example: Citrix Workers, FileStorage etc). Solving windows server related cases under our scope.

⦁Infrastructure upgrade and migration projects: (OS Migration, BusinessApplication Migration)
As service responsible, we were engaged as duty on periodical upgrade/migration based on maintenance calendar, every CHG related to infrastructure upgrade or migration project were accorgently presented during monthly Global Video Call Conference, status updates and project related topics to present were handled by project owners.
(Example: Workspace ONE, SCCM, CITRIX infrastructure workers servers upgrade)

⦁SCCM-PowerShell-VisalBasic-SCVMM
Advanced engineer level knowledge of System Center Configuration Manager since 2014 when implemented from this solution in Municipality of Milan during my work experience at British Telecom in Milan. Daily basis investigating and providing 3rd level support on Operating System Deployment (OSD) for new builds and wipe and load scenarios; Software and Packages deployment creation, distribution and monitoring. In fact used Windows Updates Patching process is entirely based on System Center packages Distribution workflow.
Responsible for Infrastructure periodic upgrades and system integration with MS Orchestrator Runbooks & Citrix
Packaging and Software creation, testing and deployment, creation of custom reports based on WQL Queries
0-Day management (SCCM),Anti Malware management and exclusion policies in SCCM

Others:

⦁JAMF-MacOS distribution
⦁MBAM (Microsoft BitLocker Administration and Monitoring)
⦁Adaptiva
⦁Automation (MS Orchestrator)
⦁SAP infrastructure background
24h - 365Day business critical infrastructure availability + maintenance windows
management
other topics covering Global Infrastructure Services responsibilities required on this
position in Richemont International Group
WeekEnd OnCall availability
Experience:
IT Operations Analyst EMEA at Trelleborg AB Group from 2016-06 to 2018-02

Based in Lodi Vecchio, close to Milan (Italy). Responsible and primary site contact in
case of emergencies of North and Central Italian business sites and for Hungary
(Lodi Vecchio, Torino, Milano, Sesto San Giovanni, Bologna, Modena and Budapest)
managing directly more then 1.200 users. Also provide support for users using ticket system for all remaining EMEA sites
Managed integration after intercompany acquisition of CGSHOLDING and Savatech.
A lot of different Business Areas and different Business Units involve a variety of Business Applications and requirements (SAP, CRM, Citrix, AS400, PIMAR, M3 etc).
As IT Department, our goal is to make the Business happy through our professionalism and dedication in over 40 countries.

Responsible for server room assessment and being the first point of contact in case of business critical server rooms in place.
As daily basis responsibility under our scope:
Active Directory Users and Groups, ACL, GPO Objects, OU structure for sites under responsibility.

As members of 16-20 only in EMEA based colleagues, we were providing and supporting HD and SW provisioning, overviewing and supporting Local IT Operations.
Handling Mobile Device Provisioning using VMWare AirWatch,
Windows Client deployment using SCCM and KACE (Dell Own deployment tech) but as well managing servers Global Group IT infrastructure and local BA/BU IT data centers

Most remarkable project/ operations:
-Migrated entirely FileServer from Windows Server 2003 into 2012 R2 Version adapting on new internal audit resticional structure and Group Policy.
-Successfully handled CRYPTOLOCKER infection coming from financial department as fileservices owner and server room responsible
-Being part of pilot project for the entire enterprise migration scenario from IBM AS400 into SAP

Others covered responsibilities:
• Managing on daily basis and improving backup solution (Server room assessment for IT Audit)
• Configure and deploy RF scanners and wireless belt printers
• Create Work Instructions for both users and colleagues
• Create WiFi accounts for guests and mobile devices
• Manage licensing for licensed applications (Adobe Acrobat, MS Project, etc.)
• Install and configure printers and print queues
• IT monitoring, event management service desk, user access management) across all IT applications.
• Network inventory, network plan & build, network coverage, network and service
assurance, service management, network cabling and performance

Experience:

Microsoft System Analyst - British Telecom Italy SpA & Municipality of Milan
on behalf of Alascom s.r.l. 2014-12 - 2016-06

Under BT overview worked in tree parallel project at that time:

1. End User second level support
2. Mailbox migration from LotusNotes to Office 365
3. Hardware migration from Windows XP to Windows 7 (plus Linux for public libraries)
*+15K clients (Workstations and Laptops)

The main responsibilities
Provide support to government IT infrastructure and systems for more then 8000 users.
Testing and validating new hardware before being purchased (lots purchase program)
Building AD-HOC Windows Images customized for each department (including inhouse build own software) and updating existing images in case of long term hardware provider contract (SYSPREP)
Implemented in LAN Microsoft MDT server solution as replacement of existing USB Stick deployment approach

Responsible for the Remote Support and System Centre Configuration Manager (SCCM 2012 R2) implementation
▪ Migration from Windows XP to windows 7 using System Center Configuration Manager (SCCM 2012 R2)
▪ SCCM and SYSPREP Deployment
▪ Software, updates and font’s distribution by SCCM 2012.
Responsible for configuring and providing support using LanDesk.
Using HelpDeskAdvanced for ticketing on a routine basis.

Education:

Associate Engineer Electrotechnical 2008 - 2013
ITIS Ettore Majorana
Major subjects:
▪ Information Technology
▪ AutoCAD
▪ Technical Designing
▪ System Automation

PERSONAL SKILLS

Mother tongue(s) Italian
Other language(s) English, French, Spanish and Ukrainian
Good communication skills
Good grip on verbal and non-verbal communication.
Organisational and managerial on job skills
Job-related skills With good command on IT tools and technologies, can be useful for
participation in seminars and practical demonstration with strong communication skills.