Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9109950/

Опыт работы

Quality controller

с 09.2022 по 07.2025 (2 года 11 месяцев)
PIN-UP, Remote (IT)

Elevated chat and call agent performance by 15% through targeted feedback and training.

Boosted customer satisfaction by providing feedback to chat agents through live meetings.

Expert in testing chat and call sentiment for quality assurance.

Ensured quality and inclusivity across the company by recognizing multi-language support needs.

VIP Manager

с 06.2020 по 08.2022 (2 года 3 месяца)
PIN-UP, Remote (IT)

Delivered premium, personalised service to high-value clientele, maintaining discretion and professionalism.

Expertise in relationship building and swift issue resolution.

Directly contributed to VIP client retention in a regulated environment.

Provided high-level customer support in a fast-paced, regulated environment.

Customer support representative

с 09.2019 по 06.2020 (10 месяцев)
PIN-UP, Kyiv (IT)

Handling customer inquiries via chat, and giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.

Образование

Kalyani University

Biology, india
Высшее, с 2017 по 2020 (3 года)

Знания и навыки

• Attentiveness
• Handling objections
• Management of CRM
• Active sales
• Communicability
• Honesty
• Discipline
• Fast typing
• MS Excel
• Conflict-free
• Punctuality
• Adaptability
• Competent oral and written language
• Goodwill
• Customer orientation
• Persistence
• High working capacity
• Technical support for users

Знание языков

• Английский — свободно
• Хинди — свободно