Світлана

PERSONAL INFORMATION
Bentsal Svetlana Ivanovna
pr. Zentralniy 74a, app.41
Mykolaiv, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)

E mail: [открыть контакты](см. выше в блоке «контактная информация»)

Date of Birth: 20.12.1977
Marital Status: married
Daughter - 15 y.o.

OBJECTIVE
Obtain employment in the field of public relations that will allow me to use my ability to
work with people and take advantage of my knowledge of English.

EDUCATION
Nikolayev State University
1995-2000 Diploma in English and German. Qualified as English and German language
teacher.

WORK
Assistant, Interpreter, facilitator, sales agent

EXPERIENCE

BDC agent

Route23Nissan dealership NJ, USA

April 2022 - till now

Call center (Support department) providing customers with information about vehicle in
dealership inventory, filling personal customers’ information into CRM, setting test drive
appointments and follow up process.

International Call-center

February 2016-February 2022
Duties: customer service and technical support, solving clients' issues, questions and figuring out
the best fit solution. Billing, chargebacks and disputes solving.

September 2012 – February 2016
English language teacher at Nikolayev boarding school
2000 – 2012
Facilitator and translator at Adoption agency Seattle, USA “Americans adopting
orphans” Organizing of adoption process for adoptive families in Ukraine

LANGUAGES
ENGLISH Fluent reading, writing and speaking ability. Qualified as interpreter and
translator. GERMAN Rudimentary conversation German acquired during several visits to
Germany.

OTHER SKILLS HOBBIES & ACTIVITIES
Computers, Microsoft Word and Excel, CRM
REFERENCES
Available upon
request