Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9241448/

Опыт работы

Customer service manager

с 06.2025 по 01.2026 (8 месяцев)
Gamicorp, Дистанційно (IT)

Gamicorp Development (Gaming & Gambling Industry) — Remote
-Managed VIP customer interactions via live chat, handling requests related to bonuses, withdrawals, deposits, and account issues.
-Resolved complex payment and transaction issues in collaboration with payments, risk, and operations teams.
-Delivered high-quality, discreet support to high-value players in a fast-paced, transaction-heavy environment.
-Ensured compliance with internal policies while maintaining premium customer experience standards.
Tools: Smartico, Zendesk, Chatwoot, Slack, Carrot

Head of customer support

с 03.2024 по 04.2025 (1 год 2 месяца)
Fast Appliance Repair, Дистанційно (Автобізнес та автосервіс)

Fast Appliance Repair (Home Services) — Orlando / Remote
-Scheduled appliance repair appointments and efficiently dispatched technicians.
-Upsold additional services and maintenance plans during customer interactions.
-Collected and managed customer reviews to improve online reputation.
-Wrote informational articles for the company website to support SEO and customer education.
Tools: Jobber, Housecall Pro, Zadarma

Sales manager

с 11.2022 по 05.2024 (1 год 7 месяцев)
Sezavi Holiday Homes, Дистанційно (Шоу-бізнес, мистецтво, культура)

Sezavi Holiday Homes (Luxury Short-Term Rentals) — Dubai / Remote
-Managed global client inquiries for luxury villas and apartment bookings.
-Guided customers through pricing, availability, booking, and payment processes.
-Maintained accurate booking pipelines and coordinated with internal operations teams.
Tools: Funduq, Notion, Bitrix24, Asana

Customer support representative

с 02.2021 по 09.2022 (1 год 8 месяцев)
Ascend Athletics, Дистанційно (Краса, фітнес, спорт)

-Provided real-time chat support via Instagram, converting conversations into direct sales.
-Recruited, trained, and supervised a 6-person chat support team delivering 24/7 coverage.
-Helped drive daily sales volumes exceeding $60,000 USD through chat-based selling strategies.
-Implemented response scripts, quality standards, and shift workflows.

Tools: Instagram, ManyChat, Google Workspace

Customer service manager

с 03.2019 по 12.2021 (2 года 10 месяцев)
Healthy Nutrition Group LLC, Дистанційно (Медицина, охорона здоров'я, аптеки)

Healthy Nutrition Group (Supplements Industry)
-Started as a Brand Reputation Specialist and Dispute Agent managing reviews and chargebacks.
-Increased brand rating to 4.74 weighted across all major platforms.
-Promoted to lead subscription reactivation callers and reviewer teams.
-Managed wholesale customer accounts generating approximately $20,000 USD in monthly revenue.
-Supported upselling initiatives and customer retention strategies.
Tools: Gorgias, Shopify, ClickUp, Asana, Platrum

Образование

Київський національний університет імені Тараса Шевченка

Комп'ютерна наука, Київ
Высшее, с 2015 по 2019 (4 года)

Дополнительное образование и сертификаты

Професійний курс обслуговування клієнтів

3 місяці

Інструменти Microsoft Office

3 місяці

Ділове спілкування

2 місяці

Data Entry & Proofreading

2 months

Основи логістики та транспорту

4 місяці

Інструменти для створення та оновлення AI

2 місяці

Знания и навыки

• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canva
• CRM
• Email
• Trello
• Skype
• Technical support
• Social media
• Zoom
• Google Workspace
• Google
• Asana
• MS Project
• Basecamp
• Management skills
• Virtualization
• Harvest
• Reservations on Booking.com
• Room reservation
• Receiving incoming calls
• Management of CRM
• Conducting online chats
• Fast typing
• WordPress
• Google Analytics
• HTML
• Ahrefs
• Google Search Console
• Content plan development
• Adobe Photoshop
• Adobe Illustrator

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

Thank you for reading through my resume! I am a Customer Support and Operations professional with 6+ years of remote experience across gaming, e-commerce, hospitality, healthcare, and service-based industries.

I began working remotely at age 19, gaining broad exposure through customer support, dispatch, sales outreach, and account management.

I focus on improving customer ratings, driving revenue growth, managing high-volume chat operations, and delivering premium support in high-pressure environments.

Don't waste your time checking out thousands of resumes to find the best candidate. Instead choose credible and experienced professionals like me who have worked in different industries.

My results speak for themselves. I am highly skilled and can handle all your support related needs with the wealth of experience I have across different industries.

Email me [открыть контакты](см. выше в блоке «контактная информация») or TG: @ZickOH so we can discuss further.