Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9241448/

Опыт работы

Customer support representative

с 11.2022 по 07.2024 (1 год 9 месяцев)
Ascend Athletics, Дистанційно (Шоу-бізнес, мистецтво, культура)

Ascend Athletics sells all forms of gym clothing (shorts, pump covers, hoodies etc)

Responsibilities
-Crafting strategies and scripted workflows to help drive company's sales through Instagram and Tiktok.
-Organizing work schedules and training new employees to implement chat and sales support scripts
-Communicated with clothing manufacturers to expedite product delivery to customers
-Handled email support to dela with common customer complaints.
-Ensured sales were above 2,000 dollars a day.

Achievements:
-Ensured company revenue per month was always above 40K USD
-Created sucessful sales chatting straegies
-Studied sales pyschology to help influence customer buying behavior

Customer service manager

с 02.2021 по 09.2022 (1 год 8 месяцев)
Healthy Nutrition Group LLC, Дистанційно (Краса, фітнес, спорт)

Healthy Nutrition Group (naturalshilajit.com) is an company that sells dietary supplements.
Responsibilities:
-Used Shopify, Amazon, Gorgias and Tiktok to troubleshoot and resolved customer complaints.
-Made sure all company platforms Google, BBB, Trustpilot, Facebook, Tiktok, Amazon were rated above 4.5
-Handled all company disputes
-Cold called customers who had cancelled subscriptions to reactivate and increase company sales.

Achievements:
-Maintained all platform ratings above 4.5
-Won 80% of all disputes
-Increased number of reviews from 405 to 1000 on truspilot
-Trained 2 new staff to handle workflow

Customer success manager

с 03.2019 по 12.2020 (1 год 10 месяцев)
Eyeons LLC, Дистанційно (Медицина, охорона здоров'я, аптеки)

Eyeons is an ecommerce company that sells fashion and prescription glasses.
Responsibilities:
-Frontline customer support receiving customer calls, handling live chats and emails using Zendesk.
-Managed the shopify store checking and fixing issues with customer orders, delivery addresses, email etc
-Managed the Amazon store and negotiated prices on behalf of the company
-Reached out to the factory to get updates on customer orders, shipping and any other challenges.

Achievements:
-Maintained trustpilot score above 4.5 stars
-Handled all paypal, stripe and klarna disputes with 96% win rate
-Upsold glasses and maintained high conversion rate for the company.

Образование

Київський національний університет імені Тараса Шевченка

Комп'ютерна наука, Київ
Высшее, с 2015 по 2019 (4 года)

Дополнительное образование и сертификаты

Професійний курс обслуговування клієнтів

3 місяці

Інструменти Microsoft Office

3 місяці

Ділове спілкування

2 місяці

Data Entry & Proofreading

2 months

Основи логістики та транспорту

4 місяці

Інструменти для створення та оновлення AI

2 місяці

Знания и навыки

• MS Word
• MS PowerPoint
• MS Excel
• MS Office
• Internet User
• Canva
• CRM
• Email
• Trello
• Skype
• Technical support
• Social media
• Zoom
• Google Workspace
• Google
• Asana
• MS Project
• Basecamp
• Management skills
• Virtualization
• Harvest
• Reservations on Booking.com
• Room reservation
• Receiving incoming calls
• Management of CRM
• Conducting online chats
• Fast typing
• WordPress
• Google Analytics
• HTML
• Ahrefs
• Google Search Console
• Content plan development
• Adobe Photoshop
• Adobe Illustrator

Знание языков

• Английский — свободно
• Украинский — средний

Дополнительная информация

Thank you for reading through my resume!

Don't waste your time checking out thousands of resumes to find the best candidate. Instead choose credible and experienced professionals like me who have worked in the ecommerce industry for over 4 years.

My results speak for themselves. Checkout the company ratings, sites or revenue of Eyeons, Healthy Nutrition Group or Ascend Athletics.

I am skilled at this and can handle all your support related needs with the welath of experience I have across different industries.

Email me @ [открыть контакты](см. выше в блоке «контактная информация») or TG: @ZickOH so we can discuss further.