Samuel

Edikan Samuel
Lead Generation/ Sales Manager

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Hi, I'm Edikan Samuel. Lead generation specialist with several years of progressive
Sales experience. Results-driven leader with documented success in ensuring repeat
business opportunities, and solid customer retention. I am Proficient in planning and
administering well-placed customer service plans, aimed at customer retention and
satisfaction. Also, an effective team player with proven success in working
collaboratively to obtain the best results. Indepth and
excellent communication, organizational and motivational skills. Experienced in
developing business strategies for both short term and long term goals.

Skills
Customer service and care
Telemarketing expertise
Lead prospecting
Strategic planning
Retention strategies
Team collaboration
Email Marketing
Inbound/outbound calls
CRM
Microsoft office tools
Upwork,Frelancer, Linkedin sales navigator

Work History
2022-06 - 2023-12 Lead Generation/Sales Specialist
DBB Software
Followed up with customers after completed sales to assess satisfaction
and resolve technical or service concerns.
Showcased product features to customers and discussed technical details
to overcome objections and lock in sales.
Built rapport with customers and assessed needs to make product
recommendations and upsell.
 Partnered with marketing teams to provide insight about development of
product pitches, boosting sales projections [75]%.
Collaborated with departmental leaders to establish organizational goals,
strategic plans and objectives.
Demonstrated ability to manage multiple tasks while remaining adaptable
and flexible.
Built and maintained pipeline that supported monthly, quarterly and
annual goals.
Generated leads and located opportunities for market expansion and
business growth.
Stayed current on customer trends and requirements.
Cold called potential customers to generate leads.
Updated and expanded client databases within assigned territory.
Built and established strong relationships with customers, enabling long-
term
2020-12 - 2022-04 Sales/Account Manager, Marketing
Testelium
Created documentation outlining research findings for use by project
managers, customers, and other marketing staff to make accurate
decisions about future plans.
Completed in-depth reviews of market conditions and customer
preferences.
Conducted research to analyze customers' behavior, preferences and
purchasing habits.
Worked diligently to resolve unique and recurring complaints, promoting
loyalty, and enhancing operations.
Assisted in smooth transition of accounts into post-sales process
Defined directions and requirements to support timely implementation and
quality of technical solutions
Communicated customer requirements and potential competitor solutions
to teams to support strong technical response
Developed and executed account strategy by working in conjunction with
sales team
Researched market trends and stayed current on customer preferences to
better lead sales operations
Engaged customers to quickly identify needs, negotiate contracts and
close
sales
2019-03 - 2020-11 Account Sales Manager
Instant visibility
Coached and counseled sales personnel, assisting with individual selling
efforts and helping sales representatives reach targets.
Grew sales and boosted profits, applying proactive management
strategies and enhancing sales training.
Handled customer relations issues, enabling quick resolution, and client
satisfaction.
 Maintained ethical and positive working environment to reduce turnover
and promote high retention rates.
Met and exceeded KPIs through lead conversions and prospecting
activities
Participated in customer meetings and worked closely with team to resolve
customer satisfaction issues
Networked with prospective clients to build company awareness and
interest
Contacted customers to build trust and leverage consultative sales
techniques
Engaged customers to quickly identify needs, negotiate contracts and
close
2018-05 - 2019-01 Lead Generation Manager
Emerging Europe

A London based publisher and tech community (producing their second
edition of indispensable guide for IT buyers and their first
• Edition of Future of Travel reports.)
• Data scraping of different IT and Travel industries across Europe, mostly the
• EU countries
• Reaching out to them via emails and also following up on interested
companies via emails
• Making calls to companies we never received a reply from via email (more
than
3000 companies) bypassing the gate keepers to speak with someone from the
marketing department (Using my unique sales agent skills) Informing them
on the benefit of partnering with us
• Scheduling Zoom calls for interested prospects showing them a detailed
presentation of what we offer
• Implemented strategies to meet sales and service goals for long-term lines
and short-term promotional products
2017-08 - 2018-05 Customer Support Specialist
Glutality
Maintained and managed customer files and databases.
Provided primary customer support to internal and external customers.
Closing deals for The Report
Managing Hub Spot (making calls, sending emails, creating task and follow
ups)
Daily and weekly reports

Education
Kharkiv National University - Kharkiv Ukraine

Languages
English