Nick

Mykola Mykolayovych Khmilyarchuk
Nationality: Ukrainian
Marital status: married
Home address: Grinchenko str., 11/52
Lviv, Ukraine, ZIP 79037
Tel. [открыть контакты](см. выше в блоке «контактная информация»)
Email : [открыть контакты](см. выше в блоке «контактная информация»)

Education
1998 – 2000 Academy of Personnel Management
• Graduated with the degree of "Master of Finance"

1987 – 1992 Lviv National University named after I. Franko
• Graduated from the Faculty of Foreign Languages, Master Degree "English language and literature, teacher, translator "

Working experience
1992 - 2007
Receptionist at the "Grand Hotel”, Lviv, Ukraine , Front Office manager, Sales and Marketing department manager ( 4*, room 62 ), Lviv, Ukraine
•Worked on the position of senior hotel receptionist , later – FO manager, later sales and marketing manager;
• Represented the interests of the company at the official meetings of owners and their foreign partners;
• Start up project and training of reception staff at the subsidiary company –
" Grand Resort " Basivka village, Lviv region;
• PMS hotel management system "Reception" introducing , learning and applying to the hotel operations ;
Participation in the major industry conferences and international exhibitions:
ITB , Berlin, 2000, 2002, 2003, 2005, 2007, 2009, 2011
WTM , London, 2002, 2003, 2005, 2007, 2008, 2009, 2010
FERIEN - MESSE , Vienna, 2002, 2003, 2004, 2005, 2006
Supranational Hotels, London, 2011
Mitt, Moscow , 2006, 2007
UITT , Kyiv, annually from 2000 to 2015

2007 - 2011
Director of sales at " HT Property West " LLC ,
Hotel Leopolis ( 5 *, 43 → 74 rooms), Lviv
• Marketing research of the Lviv hotel market ;
• Creation of marketing and sales plan – their further implementation into the operations;
• Development of a strategy for positioning of the hotel and restaurant services, branding. Implementation of service standards, job discriptions, rules of internal labor regulations, development of the rates matrix , annual sales plan projection, study of PMS Opera V3, budgeting of the sales department and participation in the approval of the general annual company budget. Financial and economic results forecasting .
• Hotel certification, interaction with state control authorities;
• I was engaged into the organization and permanent improvement of the hotel's reception services and control of the quality of services provided (Check in, Check out, Concierge , Railway and Air tickets sales, Currency Exchange, etc. ;
• Sales of the hotel services on foreign (International) and domestic (Ukrainian) markets , B2B , B2C , Internet sales , Conference service sales;
• Creation and implementation of guests’ hotel room directories, loyalty programs, etc.;
• Participation in specialized industry exhibitions and conferences;

2011 - 2021
Director of " Lemberg Management " LLC ,
General Manager of the Hotel "Astoria" ( 4 *, 41 rooms), Lviv

• Preparation of Start Up marketing plan and sales plan - their successful systematization and further implementation into the company operations;
• Development of sales and marketing strategy for positioning of the hotel and restaurant services, branding. Implementation of service standards, job descriptions, employee’s book creation, rules of internal labor regulations, rates matrix , annual sales plan , fine tuning of the operational activities, study of new hotel PMS Servio , reporting, cash flow forecast, preparation and approval of the company annual budget, major operation KPIs Forecasting;
• Preparation of the bunch of documents for the alternative bank loan restructuring for the Astoria hotel and Mon Chef restaurant on better terms and conditions;
• Running the company, quality control of the services provided, cost optimization, ensuring a stable projected payback period of the investments . (TOP 20 Hotels of Ukraine by the Tripadvisor and many other high HORECA industry achievements).

2021 - 2022
Director ( Start Up consultant) - Perfect Loft47 LLC ,
Hotel "Loft 7" ( 4 *, 69 rooms ), Lviv
• Development of Start up marketing pla and Sales plan - their successful systematization and further implementation in the process of operational work of the hotel;
• Recruiting (personnel selection, team building)
• Development of a strategy for positioning, branding, product placement and sales plan of the hotel and restaurant services. Implementation of the service standards, creation of the new organizational structure , job descriptions, rules of internal labor procedures; employee’s book creation.
• Development of the rate matrix for the basic and additional services, annual sales plan , all productive sales channels distribution, B2B and B2C sales plan; competitor win sales strategy development!
• Development of the general budget of the company. Forecasting of the possible annual financial results of the operatios;
• Running the company, quality control of the services provided, cost optimization, daily revenue owner’s reporting, ensuring both the hotel guests, hotel personnel and the owners’ satisfaction as well as a stable projected payback period of the investments.

Professional and other skills:
• Confident user of MS Office
• Lifetime Experience in B2B and B2C sales, Negotiation and Bids winning, Signing of a long term corporate agreements , E-commerce, Event Management, FO and BO management
• F&B management (optional)
• Advanced user of the hotel software: PMS Opera, PMS Servio
• Human Resources and Team Building
• Revenue Analysis and Yield Management
• Category B driver licence - 25+ years of driving experience

Language knowledge:
• English - fluent (C1)
• Ukrainian - native
• Russian - fluent
• Polish - medium
• French - elementary

Additional Information
From 2009 to the present – freelancer, an independent hotel business consultant, crisis management, business plans, marketing and sales plans.