Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9402800/

Опыт работы

Customer Support Representative

с 10.2024 по 02.2025 (4 месяца)
WOW24-7, Дистанційно (Телекомунікації, зв'язок)

- Sharing information about products and services.
- Answering customer queries and requests via emails, chats, and calls.
- Processing cancellations, returns, refunds, and replacements.
- Escalating issues internally to relevant teams.
- Updating customers when necessary.
- Responding to customer complaints, including resolving cases related to unreceived orders, delivery delays, damaged/missing items, poor quality, and technical issues.
- Replying to reviews.
- Processing backorder updates.
- Dealing with stock issues.

After-Hours Support manager

с 05.2024 по 10.2024 (5 месяцев)
Bravo Express inc., Дистанційно (Транспорт, логістика)

- Managed and oversaw all after-hours logistical operations, ensuring timely execution of shipments, deliveries, and pickups.
- Effectively communicated with clients, vendors, and service providers to address and resolve any after-hours issues, ensuring smooth operations.
- Proactively resolved logistical challenges such as delays, vehicle breakdowns, or staffing issues, escalating critical matters to senior management when necessary.
- Monitored the progress of shipments and deliveries, preparing detailed after-hours performance reports for handover to the day shift team.
- Delivered high-level customer service by addressing inquiries and resolving customer complaints related to after-hours deliveries or shipments.

Logistics manager

с 12.2023 по 05.2024 (5 месяцев)
M3Cargo, Дніпро (Транспорт, логістика)

- Managed and coordinated cross-border logistics operations between Ukraine and China, Poland, Romania, ensuring the timely delivery of goods across sea, and road transportation channels.
- Ensured compliance with customs regulations and prepared documentation for import/export clearance across multiple countries.
- Monitored logistics performance, using data analytics to optimize processes and improve efficiency.
- Coordinated with internal teams and external partners to ensure smooth communication and collaboration across all supply chain processes, from procurement to final delivery.

Dispatcher

с 01.2022 по 05.2023 (1 год 4 месяца)
1776 Logistics LLC, Дніпро (Транспорт, логістика)

- Coordinated logistics and transportation operations, including managing a fleet of drivers
- Utilized transportation management software to track shipments and ensure on-time delivery
- Maintained communication with customers to provide updates on shipment status and resolve any issues or concerns
- Conducted route planning and optimization to minimize costs and improve efficiency
- Ensured compliance with regulatory requirements and company policies and procedures
- Coordinated with carriers to ensure on-time delivery and resolve any issues or delays

Have experience in booking loads using DAT, Amazon, Uber Freight, Convoy, Coyote, Schneider, TQL, etc.

Customer support representative

с 01.2021 по 01.2022 (1 год)
1776 Logistics LLC, Дніпро (Транспорт, логістика)

- Responded to customer inquiries and resolved issues through phone and email communication
- Assisted customers in resolving their issues by providing appropriate solutions and timely follow-up
- Maintained accurate customer records and data in the company's database
- Collaborated with the Sales and Accounting teams to resolve complex customer issues and identify opportunities for improvement
- Assisted in training new customer support representatives and provided feedback on performance improvement

Used such phone systems as PhonerLite, MicroSIP and Zoiper.

English teacher

с 08.2020 по 01.2021 (5 месяцев)
English Office, Дистанційно (Освіта, наука)

- Taught English as a second language to students of all ages (mostly adults) and levels, utilizing a variety of teaching strategies and methodologies
- Developed engaging and effective lesson plans

English tutor

с 09.2018 по 09.2020 (2 года)
Independent students, Дніпро (Освіта, наука)

- Taught English as a second language to students (age range 6-16 y.o.), implemented effective lesson plans that met the learning objectives of the students and were aligned with the school's curriculum

Образование

Oles Honchar Dnipro National University

Linguistics, English Language and Literature, Дніпро
Высшее, с 2016 по 2020 (4 года)

Obtained qualification:
Bachelor Degree, Program Subject Area "Philology", Study Program "Germanic Languages and Literatures (Translation Included)"

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно

Дополнительная информация

I’m looking for a remote, full-time job—ideally something permanent.

I’m a confident PC user with experience on both Windows and iOS—I currently use a Windows 10 desktop and a MacBook Pro for work.

I’m comfortable with a wide range of tools, including Microsoft Office, Google Workspace, Slack, Monday.com, Freshdesk, Amazon Relay, Samsara, Trackensure, BigCommerce, Aftership, and more. I’m also somewhat familiar with creative tools like Photoshop, Figma, Canva, and VN.

I pick things up quickly and genuinely enjoy learning new systems and skills, especially in fast-paced or ever-changing environments. I’m big on delivering great results and making sure clients are happy—whether it’s responding to requests quickly or anticipating what they might need before they ask.

I’m a strong communicator and a team player, always ready to help out when needed. At the same time, I’m self-motivated and don’t need hand-holding to get things done. I like seeing projects through and hitting goals—it’s what keeps me going.