Veronika

Veronika Bakuma
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EDUCATION
Odessa National University of I.I. Mechnikov Odessa, Ukraine
Masters in Political Science Sep 2007- Jun 2009

Odessa State University of Internal Affairs Odessa, Ukraine
Bachelors in Law Sep 2012-Jun 2016

WORK EXPERIENCE

Restaurant Popa Toronto, Ontario
Server Sep 2022 – Ongoing
• Served 30 tables with an average of 2-4 covers per table and delivered excellent service averaging a service quality grade of 90%.

Restaurant Tiflisi Toronto, Ontario
Server Jun 2022 – Sep 2022
• Served 20 tables with an average of 4 covers per table and delivered excellent service averaging a service quality grade of 90%.
• Performed a number of administrative tasks such as bar inventory count and achieved an increase of 15% in restaurant’s bar sales through various sales techniques.
• Successfully trained and managed a team of 5 servers achieving high customer satisfaction levels.

National Police of Ukraine Odessa, Ukraine
Senior HR ManagerApr 2020-May 2022
• Successfully managed the hiring and the new staff integration process as well as achieved lowering the attrition rates within the department by 20%.
• Responsible for the oversight and management of the payroll functions as well as oversaw the fulfillment of the benefits and holiday needs.
• Directed and managed a team of 15 individuals as well as launched a cost reduction project which successfully decreased the department’s indirect costs by 10%.

Odessa State University of Internal Affairs Odessa, Ukraine
Head of International Cooperation DepartmentOct 2019-Apr 2020
• Successfully organized a number of international conferences hosting more than 500 people from 30 different countries which helped to create positive relationships between the stakeholders.
• Coordinated the logistics and travel arrangements of the university’s international partners and stakeholders and was in charge of creating the department’s annual budget which helped to reduce the annual travel costs by 25%.
• Created exclusive partnerships with the international foreign police training institutions which saw an increase in a number of exclusive training workshops which improved the internal police academy’s educational level immensely.

Odessa Police Training Center Odessa, Ukraine
Senior LecturerApr 2015- Mar 2017
• Coordinated with the department heads for the creation of the course material to ensure it complies with the academic requirements.
• Launched a number of unique impact projects which managed to increase the student’s problem-solving as well as logic skills through the application of theoretical knowledge to the real-life situations.

SKILLS & INTERESTS
• Languages: English - fluent, Ukrainian and Russian - native
• Technical Skills: Advanced Excel, Word, PowerPoint
• Special skills: Driving Lisence – G, Smart Serve
• Personal qualities: Strong communication skills, punctuality, initiative