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Iurii

Customer support representative

Возраст:
25 лет
Город проживания:
Броды
Готов работать:
Львов, Удаленно

Контактная информация

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PERSONAL
L INFORMATIO
ON Iurii Kazakov
K
22, Holovacz`kogo
o Street, 80600
0, Brody (Ukrain
ne)
+38
[открыть контакты](см. выше в блоке «контактная информация»)
8(WhatsApp)

kazzakov.iurii@gm
mail.com
Skyypebingo00744
47

SexMale
e | Date of birth 25/07/1990 | Nationality
N Ukra
ainian

Height - 181 cm Weight - 71 kg

APPLYING FOR POSITIO
ON Custom
mer servicess officer / Pub
blic Liaison / European/W
World culturral knowledg
ge

WORK EXPERIENC
CE

01/03/2
2015–31/07/2015 Custom
mer service officer
o
"InTime"" post office, Bro
ody (Ukraine)
- Strong emphasis on customer
c care and
a satisfactionn, presentation,, professionalis
sm, teamwork, health
and safeety, cleanliness,, time managem ment and problem resolution
- Respon gation and training of new emp
nsible for deleg ployees
- Excelle
ent communicattion and custom mer service skillls
- Sendinng and receivingg goods

28/02/2
2014–05/11/2014 Volunte
eer
Europea
an Voluntary Se
ervice, GEGED
D (Gaziantep Trraining & Youth Association), Gaziantep
G (Turkkey)
- Helping ganising campaigns to collectt food and cloth
g to teach children English, org hes for poor fam
milies

01/11/2
2012–01/07/2013 Electriccal goods Sa
ales agent
“Eldorad
do” electrical supermarket, Riv
vne (Ukraine)
- Respon
nsible for the sa
ale of goods an
nd daily working
g plan

01/08/2
2010–01/09/2010 Mentorr
Children
n’s Health Comp
plex “Strela”, Berdiansk (Ukra
aine)
- Caring for children, orrganising workin
ng process, de
esigning speciall cultural evenin
ngs

EDUCATION AND TRAININ
NG

01/09/2
2017-31/07/202
20 Masterr’s Degree Program
P in English
E Lang
guage Teach
hing (ELT) EQF
F level 6
Departm
ment of English, Faculty of Lettters, State Univversity of Malan
ng (Indonesia)

E
01/09/2
2015–31/08/2016 Certificcate with Hon
nours – Indo
onesian Trad
ditional Herb
bal Medicine
Soegijap
pranata Catholic University, Se
emarang (Indon
nesia)

01/09/2
2007–31/05/2012 Specia
alist program
mme at the La
aw department. Qualificcation of EQF
F level 6
lawyer
Internatio
onal Universityy of Economics and Humanitie
es, Rivne (Ukra
aine)

01/09/1
1996–01/07/200
07 Second
dary education
Brody Ivan Trush gymn
nasium, Brody (Ukraine)
(

PER
RSONAL SKILL
LS

M
Mother tongue((s) Ukrainian

O
Other language((s) UNDERSTANDING
N SPEAKING WRITING
G

Lisstening Reading Spoken interaction Spo
oken production

English C1 C1 C1
1 C1 C1
Russia
an C1 C1 C1
1 C1 C1
Indonesia
an B1 B1 B2
2 B2 B1
Levels: A1 and A2: Basic user - B1 and B2: Ind
dependent user - C1
C and C2: Proficcient user
Common European Framew work of Reference for Languages

Com
mmunication skills - good coommunication skills gained th hrough experien
nce as sales manager
- excellent skills working
g with children as shown by volunteer
v work w
with disadvanta
aged youth

O
Organisational / managerial skills - leadersship (responsib
ble for a team off 18 people)
- good organisational skills gained as assistant teachher, responsiblee for group in a children's cam
mp
- great te
eam-leading skkills obtained as
s a basketball organisational
o vvolunteer

Job-related skills - good co ommand of qua ality control pro
ocesses
- mentorring skills
- identifyying differencess between healiing properties and
a nutritional p
properties of Ind
donesian herba
al
medicine e

gital competence
Dig SELF-ASSE
ESSMENT

Info
ormation Conttent Problem
Communication
n Safety
pro
ocessing creattion solving

Indepe
endent user Proficient use
er Independent user Inde
ependent user Independentt user

Digital com
mpetences - Self-a
assessment grid

- Goodproficiency with various office suites
s (word pro
ocessing, sprea
adsheets, etc.)
- Proficient
e PC user. Addvanced knowle edge of Window ws, browsers, e
email, etc

Other skills - I am a good
g managerr with great customer relationss, an organiser possessing hig ghly-developed
commun nication skills an
nd logical think
king and am ressponsible and cconstantly enga
aging in self-
educatioon.

Driving licence - categorry B

16/1
11/16 © Europea
an Union, 2002-2019
9 | http://europass.c
cedefop.europa.eu Pa
age 2 / 2

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