Володимир

VOLODYMYR KIFA
Kyiv, Kyiv City, Ukraine

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Summary
Experience in maintaining bank accounts, invoicing, supporting financial transactions, resolving disputes on
financial transactions, 5+ years of experience as a team lead, managing and coaching a team of 30 people to
achieve business goals, getting full ownership for the result, being trustworthy and driving change initiatives.

Experience
Problem Debt Management Department
COOL CREDIT
Jul 2021 - Jun 2022 (1 year)
Operational Management/Support:
- Contract approval and signing with Partners
- Invoicing
- Controlling invoice payments
- International payments.
- Support for financial transactions.
- Support and problem issues solving, communication with company departments (Slack, Jira).

Team Lead:
- Strategic goals for the department to achieve business goals
- Policies and Processes development
- Metrics and KPI's for the team
- Loan portfolio analysis
- Communication Quality Management
- Сurrent legislation updates monitoring
- New team members recruitment

Sales:
- Search for new company partners
- Negotiating with potential partners
- Proposal presentation

Coaching:
- Communication trainings program for the team
- Personal Development plan for team members

Problem Debt Management Department
DG Finance
Oct 2020 - Jun 2021 (9 months)

Problem Debt Manager/Operation specialist
VOLODYMYR KIFA - page 1
 Financial Company
Jul 2016 - Sep 2020 (4 years 3 months)
- Contract approval and signing with Partners
- Invoicing
- Controlling invoice payments
- International payments.
- Support for financial transactions.
- Support and problem issues solving, communication with company departments.
- Verification the counterparty's documents. - Support clients financial operations.
- Opening/Closing customer accounts.

Operations Department Specialist
Commercial Bank
Nov 2011 - Jul 2016 (4 years 9 months)
- Support banking operations.
- Managing the customer base.
- Verification the counterparty's documents.
- Support clients financial operations.
- Opening/Closing customer accounts.

Chief Economist, Corporate Sales Department (Small and Medium business)
Raiffeisen Bank Ukraine
Sep 2006 - Oct 2011 (5 years 2 months)
- Sales of banking products (Loans, Deposits, Factoring, documentary letters of credit)
- Forming the document package with the client for submittion
- Statutory, financial and management documents analysis
- Сlient profitability analysis
- B2B/B2C Sales

Education
Kyiv National Economics University
Master's degree, Credit and Economics, Banking System

Interregional Academy of Personnel Management
Bachelor's degree, International Economics, Banking Management
2003 - 2007

Skills
Slack • Multi-tasking • Intelligence Analysis • Global Sales • Financial Services • Proposal Writing •
Client Services • Analytical Skills • Business Relationship Management • Ability to make decisions

VOLODYMYR KIFA - page 2