Тетяна

Tetyana Ivanko [открыть контакты](см. выше в блоке «контактная информация»)

Business Analyst [открыть контакты](см. выше в блоке «контактная информация»)

Kyiv, Ukraine [открыть контакты](см. выше в блоке «контактная информация») (Telegram, WhatsApp,
Viber)

Summary
Business Analyst with hands-on experience in business process automation, system integrations, and
product development. My background includes eliciting and analyzing requirements, BPMN modeling,
and supporting projects throughout the full SDLC. Experienced in working with banking system,
registers, and CRM platforms.

Languages: English: Professional working proficiency. Ukrainian: Native proficiency.

Core Competencies
Requirements Analysis, Stakeholder Management, BPMN, SDLC Collaboration, Integrations, Functional
Documentation, User Stories, UAT Support, Process Improvement, ERP/Operational Systems, CRM
Systems.

Experience

National Depository of Ukraine — Business Analyst
Jul 2024 - Present
Business Analyst on the "Agrarian Notes" — an innovative project introducing a new
electronic non-issuance security instrument in Ukraine

‐ Elicited and analyzed business and functional requirements for internal and external
systems
‐ Participated in system integrations (governmental registries, integrations between
internal systems, and interaction with the Agrarian Notes Registry)
‐ Defined and documented integration requirements, including process modeling
(BPMN) and interaction flows
‐ Collaborated with stakeholders, development teams, architects, and third-party vendors
‐ Prepared structured documentation and functional specifications
‐ Supported UAT, including validation of integration scenarios
‐ Conducted user training sessions and presentations for stakeholders
‐ Contributed to process improvement and cross-functional collaboration

PrivatBank — Business Analyst (Foreign Economic Activity)
Feb 2024 - June 2024
Core banking product development

‐ Elicited and documented business requirements for core banking product
‐ Conducted stakeholder analysis and facilitated cross-team communication
‐ Prepared structured documentation and requirements specifications
‐ Collaborated with development teams during implementation
‐ Supported product development lifecycle
‐ Delivered presentations for internal stakeholders to align on product changes
DiversiPy, Business Analyst
Feb 2023 - Feb 2024
‐ Gathered and analyzed business requirements
‐ Communicated with stakeholders to clarify product needs
‐ Prepared documentation and supported implementation

Andersen Lab, Team Lead in a Marketing Department
Apr 2020 – Feb, 2023 (2 yr 11 mos)

‐ Conducted marketing research, competitor analysis, and data processing
‐ Process management: identified improvement opportunities
‐ Project management: coordinated team activities to meet project deadlines and KPIs
‐ Pre-sale activities: email marketing, A/B testing, copywriting, and coaching sales
representatives
‐ Mentoring and training: supported data entry team to ensure data quality and coached
new team members
‐ Reporting: generated reports on various KPIs
‐ Technical troubleshooting: diagnosed and resolved issues in mailing and CRM systems

Andersen Lab, Business Analyst (Internal project, CRM system development)
Nov 2020 - Jun 2021 · 8 mos

‐ Elicited and analyzed requirements for internal CRM system
‐ Modeled business processes and supported solution design
‐ Collaborated with development teams and supported UAT
‐ Participated in implementation and transition activities
‐ Delivered user training and created user guides
Education
National University of Kyiv-Mohyla Academy
Master's degree, Finance

Licenses & certifications
Business Analysis — Art of BA, Business Analysis — Beetroot Academy, Business Process
Modeling — IIBA endorsed, UX Fundamentals — Google, Project Management — PMI, Miro
Essentials — Miro