Zoleka

ZOLEKA
HOKO
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Portugal
[открыть контакты](см. выше в блоке «контактная информация») I'm a 23-year-old medical student and
passionate content creator with a strong
background in customer and technical
EDUCATION support. Over the past 5 years, I have honed
my skills in providing exceptional assistance to
2013-2016
clients, ensuring their needs are met with
Gaborone International School
utmost care and professionalism.
I attended highschool here were i
graduated top of my class with
distinctions in ICT and English as a WORK EXPERIENCE
second language

2017-2023 May 2018 - Current
Kharkov National Medical University
I am a medical doctor who graduated from
Kharkiv University in June 2023 Please find on the next page, my detailed work
experience for the past 5 years, thank you
very much
SKILLS

Team Work
Research
Analytical thinking
Adaptability
Excellence
 ZOLEKA HOKO
: CUSTOMER SERVICE, TECH SUPPORT , HR
I'm thrilled to have this opportunity to introduce myself. With over 5 years of experience in the tech
industry and customer support, I bring a wealth of knowledge and a passion for making a difference.
Beyond my professional expertise, I have also dedicated my time to volunteering at the Red Cross,
fostering a sense of compassion and community. Throughout my career, I've had the privilege of working
with diverse teams and leveraging my skills in various areas, including HR assistance, managing multiple
CRM systems, and excelling as a social media manager. These experiences have shaped me into a dynamic
professional, always ready to tackle new challenges and exceed expectations. I believe that the key to
success lies in building genuine connections and delivering exceptional results. If you're searching for
someone who combines technical proficiency with a warm and personable approach, I would be delighted
to discuss how my skills can benefit your organization. Let's embark on this journey together and make a

SOCIAL MEDIA positive impact!

EXPERIENCE
Instagram: zolekahoko_
May 2018 - December 20218

Email SOFTER MII BPO, KHARKOV UKR
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CUSTOMER SUPPORT , PR
Current Location Job Summary:
Portugal (with the ability to work remote, I have At Softermii BPO, I provided vital support to ensure that elderly clients received their
a stable home office with excellent internet medications promptly and without any additional costs. Additionally, I handled public relations
connection) tasks and curated engaging content for our social media platforms as we were an out sourcing
company, with new jobs and positions frequently .
HOBBIES
January 2019 - February 2020
Reading
HOME ALLIANCE, KHARKOV UKRAINE
Travelling
Gym and Sports
CUSTOMER SUPPORT , PR

Volunteer Work Job Summary:
Social Media Curation At Home Alliance, I excelled in providing exceptional client assistance for
Cooking home care bookings, specializing in electrical, plumbing, and air
conditioning services. I consistently ensured client satisfaction, handling
escalations with utmost professionalism. Additionally, I supported the HR
EXPERTISE department with various tasks, showcasing my versatility and commitment
to organizational success.
EXCELL

VARIOUS CRM’S
November 2021-December 2022
ENGLISH C2 CERTIFIED
Kyiv Ukraine, Remote
Storyboards JUSPOINT
User Flows
Job Summary:
Process Flows During my tenure at Justpoint, I played a crucial role in assisting patients who
had endured medical malpractice, ensuring that they received the justice they
deserved. This challenging yet vital position required me to compassionately
LANGUAGE listen to their stories, meticulously gather evidence, and submit their cases to
attorneys for further legal action. As a dedicated and empathetic professional,
I excelled in presenting their cases effectively, ultimately aiming to secure their
English
retention and pursue rightful compensation.
Beginner German
Setswana
Ndebele
 ZOLEKA HOKO
CUSTOMER SERVICE, TECH SUPPORT , HR

EXPERIENCE

May 2023 - November 2023
APPLE
TECHNICAL SUPPORT , PR
JOB SUMMARY

SOCIAL MEDIA At apple, i provided customers with technical support and helped them
troubleshoot their day-to-day life with their Apple devices. I worked in
Instagram: zolekahoko_ challenging situations and managed to de-escalate scenarios when
necessary. I worked with customers from the UK, South Africa, Ireland,
Zimbabwe and Portugal, which allowed me to develop an even stronger
Email
[открыть контакты](см. выше в блоке «контактная информация») customer relation ability.

Current Location
Germany

HOBBIES

Reading
Travelling
Gym and Sports

Volunteer Work
Social Media Curation
Cooking

EXPERTISE
EXCELL

CRM

Communication

Storyboards

User Flows

Process Flows

LANGUAGE
English

Beginner German
Setswana
Ndebele
MOTIVATION

As a professional with a diverse background and a combination of skills in social media management, customer
service, and healthcare, I bring a unique set of qualities to the table that sets me apart from others. Here are some
key attributes that make me stand out:
1. Versatility: With experience as a social media manager, customer service representative, and a background in
healthcare as a doctor, I possess a versatile skill set that allows me to adapt and excel in various professional
environments. This versatility enables me to bring a multi-dimensional perspective to problem-solving,
communication, and relationship-building.
2. Strong Communication Skills: As a social media manager, effective communication is crucial in conveying
brand messages, engaging with customers, and managing online communities. Additionally, my experience as a
customer service representative has honed my ability to communicate with empathy, patience, and clarity.
Furthermore, my background as a doctor has enhanced my communication skills in delivering complex
medical information to patients and collaborating effectively with interdisciplinary teams.
3. Exceptional Problem-Solving Abilities: Whether it's devising creative social media strategies, resolving
customer inquiries, or diagnosing and treating medical conditions, my problem-solving abilities have been
developed through my diverse experiences. I thrive in challenging situations, analyze problems from multiple
angles, and devise innovative solutions that meet the needs of stakeholders.
4. Empathy and Patient-Centric Approach: As a doctor, empathy and a patient-centric approach have been the
core of my medical practice. This compassion extends to my roles in social media management and customer
service, where I prioritize understanding and addressing the needs of individuals. This empathetic approach
fosters positive relationships, builds trust, and creates exceptional experiences for both customers and
patients.
5. Strong Work Ethic and Resilience: Pursuing a career in medicine requires dedication, perseverance, and
resilience. These qualities have become ingrained in my work ethic and allow me to thrive in demanding and
fast-paced environments. As a social media manager and customer service representative, I bring the same
level of dedication and commitment to achieving excellence in my work.
6. Lifelong Learning Mindset: With a background in medicine, I understand the importance of continuous learning
and staying updated with the latest advancements. I apply this mindset to all aspects of my professional life,
including social media management and customer service. This passion for learning enables me to stay ahead
of industry trends, adapt to new technologies, and continuously improve my skills.
By combining my skills in social media management, customer service, and healthcare, I offer a unique perspective
and a diverse range of capabilities that can contribute to a dynamic and forward-thinking team.

ZOLEKA VALERIE HOKO
Hello there!

I'm a 23-year-old medical student and passionate content creator with a rich and diverse background in
customer and technical support. With over 5 years of experience, I have had the incredible opportunity to
work in various dynamic environments, honing my skills and gaining valuable insights along the way.

During my time in customer and technical support, I have thrived in fast-paced settings, providing
exceptional assistance to clients from diverse backgrounds. Whether it was troubleshooting technical
issues or ensuring seamless customer experiences, I consistently delivered top-notch service, earning a
reputation for my unwavering commitment and problem-solving abilities.

While pursuing my medical studies, I embarked on an exciting journey as a content creator. This creative
outlet allowed me to combine my passion for storytelling with my knowledge in the medical field. Through
engaging visuals, well-crafted articles, and captivating videos, I have successfully shared informative and
inspiring content that resonates with audiences far and wide.

One of the highlights of my career was the opportunity to collaborate with a renowned healthcare
organization. I developed comprehensive training modules for their customer support team, equipping
them with the skills necessary to provide exceptional care and support to their clients. This experience
not only showcased my ability to think strategically but also allowed me to make a tangible impact on
improving customer experiences within the healthcare industry.

Beyond my professional endeavors, I have actively sought opportunities to give back to the community.
Volunteering at local clinics and organizing health awareness campaigns has allowed me to directly
contribute to the well-being of others while deepening my understanding of patient care.

Driven by my insatiable curiosity and genuine desire to make a positive impact, I am now seeking new
challenges and opportunities that align with my passion for medicine, customer support, and content
creation. If you're looking for a dedicated, versatile, and innovative professional to join your team, I
would be thrilled to discuss how my unique background and skills can contribute to your organization's
success.

Thank you for considering my profile, and I eagerly await the chance to connect and explore potential
collaborations in the future!

ZOLEKA VALERIE HOKO