Юлія

Yuliya Kolomiyets
Kyiv, Kyiv region, Ukraine, 04107
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SUMMARY
Personable, passionate and detailed professional in a various fields of Logistics. Well-traveled, multi lingual, customer centric and always open for a challenge. Seeking an opportunity to impact the company with strong organizational and team building skills to deliver exceptional results.

EXPERIENCE
Delta Express, Monterrey, Mexico Dec 2019 - Present
Safety Department Manager (Expedite and Reefer Division, USA side) Bussiness Assurance Department Manager, March 2023 – Present
Becoming a Business Assurance manager is a new and unique opportunity that requires me to be in charge of a department that has access to all inner company reports. Role includes analyzing to determine routines and repetitive mistakes of all departments and create a strategy to repair where there are issues.
• Hold meetings with the directors responsible for the department in question and come up with the solution to improve the work of their department.
• Chosen for this role out of 11 team leaders/managers who were eligible.

Safety Department Team Lead (Full Truck Load Mexico Division, Monterrey, N.L. branch Expedite Division USA side, CDMX branch), July 2020 – February 16th 2023
Joined operations team to see what the company was dealing with on a day to day basis to determine what
to focus on.
• Hired and trained the entire team which grew to as many as 10 members on 2 teams: Full Truck Load Safety in Monterrey and Expedite Team in CDMX.
• Check driver’s paperwork to be up to date.
• Work with insurance companies on claims.
• Conduct investigations and provide a resolution to disputable situations between analyzed situations that led to a charge or loss of a client and develop a prevention algorithm.
• Held meetings with the heads of other departments involved to make sure the new algorithm is followed.
• Work with customers to minimize or dismiss charges.
• Involved on every load that went south where the customer was not happy with the service provided. Determined the problem, acknowledge the customer’s view of the situation, and provided and implemented a solution to suit the company and client.
• Fully support customer until the load is delivered.
• Re-established business with the customers that stopped working with us due to previous service failure.
• Work with customers to prevent or take down carrier 411 reports.
On this position I was able to build a strong reliable teams and bring their KPI to 83-90% within 3 month of time, since the KPI evaluation system was implemented. I also participated in creation such evaluation and bonus system for FTL team in Mexico.

Safety Department Representative, Dec 2019 – July 2020
Safety Representative to our Reefer Department that was newly opened. Chosen from 120 candidates.
• Monitored and supervised all reefer loads including temperature log records.
• Instructed our drivers on how to use the equipment properly.
• Developed algorithms to minimize claims related to temperature controlled loads.

Peace Corp 2018 - 2019
Private Tutor
Worked part time as tutor of English to Ukrainian students and tutor of Ukrainian language and culture for American Peace Corps volunteers.
• Assisted with integration into Ukrainian society while providing better understanding of the Ukrainian culture. Helped to practice Ukrainian language.
• Recommended by my students to become Culture and Language Facilitator for Peace Corps, but I declined that offer, as the job was short term.
Travel Agency 2017 - 2018
Business Networking Manager
Initially started as a emote personal assistant with responsibilities including: sending follow up emails
and transferring existing contacts into the data base. Within months rose to a full time employee with various tasks and responsibilities including:
• Translation of tours, excursion programs, contracts, travels and visa related documents of
the customers (English to Ukrainian/Russian and Ukrainian/Russian to English).
• Assisted with negotiations related to business with overseas partners.
• Communicated with overseas partners to receive current rates and proposals, used to remain highly competitive in the travel market.
• Researched and established new contacts through networking calls.
• Sent cooperation proposals worldwide, in order to extend and develop an inbound travel sector
of the company and promote Ukraine, as a travel destination.
• Managed company’s websites by uploading current tours and programs.
• Found ways to enter overseas travel market and followed new trends. Brought the company a contract with the largest Chinese booking platform called Ctrip and supervised it’s approval.
• Attended travel market exhibitions and conferences.
• Organized working process, without supervision, in accordance to the company's needs.
• Made tickets and accommodation bookings, necessary for business related travel.

Various International Restaurants 2009 - 2017
Hostess and Floor Manager
Traveled the world and lived, worked and studied in: South Africa, Italy, France, Hong Kong and Sweden. Establish a high level of adaptability, the capacity to learn new languages, new
cultures and the ability to adjust to new environments and circumstances.

Garment Factory 2007 - 2009
Manager Assistant
Assisted in filling invoices for incoming supplies of fabrics and sewing fittings.
• Helped develop the technological scheme of the working process.
• Calculated salaries for workers according to the developed technological scheme.
• This role required great communication skills, the ability to work and concentrate in a very noisy environment and gave me experience working with foreigners, as this factory had a contract with German manufacturers.

State Hospital 2003 - 2007
Administrator of Medical Records
for General Surgery, Urology, Therapy and Ophthalmology departments
• Scheduled doctor’s appointments in a way that wouldn’t interrupt their schedules.
• Made recordings of the doctor’s recommendations and patient’s anamneses on tape recorder.
• Quickly and accurately typed in information received into patient’s medical records.
• Extreme level of concentration and attention to details, responsibility, speed typing, fast learning (20% of the text would be in Latin so I had to memorize a lot of medical terminology very quickly), stress resistance and adaptability.

COURSEWORK AND CERTIFICATIONS
• 1 year long certificate course of gestalt psychology at the KIGIP (Kiev Institute of the
Gestalt and Psychodrama). Also took additional one year course with no certification of gestalt therapy aimed to personal development
• 6 month course of English at the Qlanguage – the language school in Hong Kong
• 3 month course of preparation to IELTS at YES – the language school in Cherkassy, Ukraine
• IELTS certificate with the score of 7.5 out of 9

LANGUAGES
Fluent: English, Ukrainian and Russian, Beginner: French, Italian & Spanish