Inna

INNA SOBCHUK
Marketing Automation Specialist & Chatbot Specialist | Low-Code Automation Expert
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PROFESSIONAL SUMMARY
Results-driven Marketing Automation and Chatbot Specialist with 9+ years of experience in
business process optimization, workflow automation, and digital systems. Specialized in building
AI-powered user journeys, chatbots, and automated funnels using low-code tools.

Hands-on experience with chatbot platforms and automation tools including Voiceflow,
ManyChat, Telegram bots, Make.com, n8n, and Zapier. Proven ability to design scalable
workflows, integrate APIs, and streamline operations across marketing and sales systems.

Strong combination of technical expertise, problem-solving mindset, and ability to quickly adapt
to new tools and environments.

CORE COMPETENCIES
● Chatbot Development (Voiceflow, ManyChat, Telegram)
● Marketing Automation & CRM Workflows
● Low-Code / No-Code Development
● Funnel Building & Optimization
● Landing Page Development
● Business Process Automation
● API Integrations & Workflow Design
● AI Tools & LLM Integration
● Customer Journey Automation
● Database & Information Management

PROFESSIONAL EXPERIENCE
Marketing Automation & Chatbot Specialist (Freelance)

July 2023 – Present | Worldwide

● Design and implement marketing automation systems and sales funnels to improve lead
generation and conversion
● Build and optimize chatbots using Voiceflow, ManyChat, and Telegram, creating
automated conversational flows for lead qualification and customer engagement
● Develop automation workflows using Make.com, n8n, and Zapier, integrating multiple
tools and APIs
● Create high-converting landing pages using ClickFunnels, Unbounce, and Wix
● Connect CRM systems (GoHighLevel, HubSpot, ActiveCampaign) with automation
workflows
 ● Design end-to-end user journeys combining chatbots, email, and CRM automation
● Continuously test and optimize workflows to improve performance and reduce manual
work

School Administrator

Illinois Health Careers, USA | April 2021 – September 2025

● Developed and managed educational programs and operations
● Maintained compliance with IBHE requirements
● Managed financial processes and accounts payable
● Coordinated marketing and outreach initiatives
● Built systems connecting students with employers
● Improved operational efficiency and internal processes

Finance Administrator – Accounts Receivable

Farnek Services LLC, Dubai, UAE | August 2018 – January 2020

● Managed accounts receivable processes and reconciliations
● Processed invoices and payments with high accuracy
● Collaborated with sales and marketing teams
● Improved collection processes and client communication

Office Reception & Administrator

Farnek Services LLC, Dubai, UAE | August 2016 – August 2018

● Coordinated office operations and administration
● Managed schedules, communications, and travel arrangements
● Maintained databases and documentation systems
● Supervised office staff and ensured smooth operations

EDUCATION & CERTIFICATIONS
n8n Workflow Automation Specialist Certification – n8n Advanced Course
Marketing Automation School | June 2025 – July 2025
Mastered advanced skills in building scalable, logic-rich, end-to-end automation systems and
orchestrating complex business workflows through modular design, API integrations, and data-driven
processes using the n8n platform and Airtable
AI Business Automation Expert Certification – AI-EXPERT Course
Marketing Automation School | December 2024 – February 2025
Mastered advanced professional skills in automating business processes using AI tools including OpenAI,
Anthropic Claude, Large Language Models (LLM), ChatGPT, and Chatbots
GoHighLevel Specialist Certification
Marketing Automation School | May 2024 – July 2024
Marketing Automation Certification – Funnels Building & Business Process Automation
Marketing Automation School | June 2023 – August 2023
Completed 3-month online course and gained comprehensive experience in funnels building and
business process automation using Zapier, Make.com, ActiveCampaign, ClickFunnels, and HubSpot
Bachelor of Education – Elementary Education & English
Mykhailo Kotsiubynsky Vinnytsia State Pedagogical University | 2002 – 2007
Additional Professional Development:
• 3D Max Visualization Course (December 2020 – March 2021)
• HR Management – Effective Personnel Management (April 2014 – June 2014)
• Professional Receptionist Training – Grand Millennium Hotel, Abu Dhabi (March 2013 – May
2013)

TECHNICAL PROFICIENCIES
Chatbots & AI Voiceflow, ManyChat, Telegram Bots, ChatGPT, OpenAI, Claude,
LLM integrations
Automation & Make.com, n8n, Zapier
Low-Code
CRM & Marketing GoHighLevel, HubSpot, ActiveCampaign, Pipedrive
Web & Funnels ClickFunnels, Unbounce, Wix
Databases & Tools Airtable, Glide, Microsoft Office, Eversign

LANGUAGES
Ukrainian: Native English: Fluent German: Basic