Ірина

__________ PROFILE INFORMATION __________
Name: Iryna Mykhaylo
Date & Place of birth: 09.07.1996 Lviv, Ukraine
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)

Product Manager with a passion for innovation and a focus on results,
committed to delivering products that drive business growth and customer
satisfaction. Skilled in identifying market opportunities, defining product
roadmaps, and creating a user-centric product that meets and exceeds
expectations. With expertise in agile methodologies, effectively managing
cross-functional teams and driving product development from ideation to
launch.

__________ PROFESSIONAL EXPERIENCE __________

Product Manager | 12.2020- Now |
SellerLogic GmbH | Düsseldorf, Germany

• Establishment of the product vision and strategy across the company, ensuring it is aligned
with the business goals and market needs through excellent communication skills.
• Led a cross-functional team of 7 developers and 2 designers to deliver a product on-time and
within budget.
• Implemented agile processes and optimized communication in the team resulting in a 25% increase
in team productivity.
• Managed the product backlog and prioritized features based on our user’s feedback as well as
results from conducting A/B testing, resulting in 65% increase in user satisfaction.
• Constantly took on the role as a QA tester on features developed by our developers,
providing detailed feedback.
• Close collaboration with the Sales, CS and Marketing team for market analysis of product
requirements to increase user satisfaction.

Customer Success Specialist (UK market) | 07.2019- 11.2020 |
Elavon Inc. | Madrid, Spain

• Maintained a 95% customer satisfaction rating by providing timely and effective solutions to
customer inquiries and issues with a focus on payment processes and collections.
• Maintained in calls an average handle time of under 8 minutes, resolving over 40 customer
inquiries per day.
• Collaborated with cross-functional teams and external partners to identify and resolve cross-
system problems, resulting in a 25% decrease in customer complaints.
• Successfully resolved 90% of customer escalations within 24 hours to maintain high levels of
customer satisfaction.
• Developed and implemented a customer onboarding and training program on Elavon’s online
platform that reduced time-to-value by 50% and increased customer satisfaction scores by 30%.

Sales Account Management und Customer Success Intern | 11.2017-08.2018 |
AbeBooks Europe GmbH, Amazon | Düsseldorf, Germany

• Planning and implementation of 9 acquisition campaigns in Spain and Latin America.
• Established and built long-term customer relationship through proactive communication.
• Successfully onboarded 70 new clients onto the company’s platform and improved the time
to market by 15-20%.
• Exceeded high quarterly sales targets by 110% through effective territory planning and
prospecting techniques.
• Achieved a 10% increase in customer satisfaction ratings by implementing new customer
feedback requests and addressing their concerns in a timely manner.
• Achieved fast average response rates of under 20 minutes to seller and buyer inquiries.

__________ EDUCATION __________

Economics, Politics and Philosophy, Bachelor of Science | 09.2014- 06.2019 |
Universidad Autónoma de Madrid | Madrid, Spain

Economics (Study abroad) | 09.2016- 07.2017 |
Universität zu Köln | Cologne, Germany

Additional certification
Professional Scrum Product Owner | 02.2021 |
CAPM Certified Associate in Project Management Course Certificate | 07.2017- 09.2017 |

__________ SKILLS __________

Languages Other skills
Spanish Native Teamwork
Ukrainian Native Pragmatic problem-solver
English Proficient (C2) Negotiation skills
French Intermediate (B2) Intercultural competence
Russian Intermediate (B2) Robust investigation skills
German Intermediate (B1) Evidence-based decision making
Analytical and critical thinking
Ambitious and driven personality
IT Skills Exceptional planning skills
Salesforce (CRM); Zeplin; Jira; Adobe XDMS
Office; SQL basics; STATA Driver's license: B

__________ OTHER __________

Conference Organizer | 08.2016- 04.2017 |
BETA Model European Union | Strasbourg, France

• Coordinated and cooperated with 14 non-profit organizations, increasing awareness of the
conference by 20%.
• Point of contact with Members of the European Parliament, increasing our support
• Organized the team and improved communication processes, increased productivity by 15%.

Spanish Student Representative in Conference | 12.2015 |
Annual Conference of Cultural Diplomacy | Berlin, Germany

• First student in my University to receive a scholarship to attend the ‘Annual Conference of
Cultural Diplomacy’ with diplomats.

Conference Delegate Representative of Ukraine | 11.2015 |
Young European Council | Brussels, Belgium

Interests: Skiing, Tennis, Photography