Olena

OLENA BOIKO

Ternopil, Ukraine
Email: [открыть контакты](см. выше в блоке «контактная информация»)
WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)
Phone: [открыть контакты](см. выше в блоке «контактная информация»)

Qualified Biology Graduate from Ternopol Volodymyr Hnatiuk Pedagogical University. I have a progressive
experience in Teaching, Sales, System Administration, Customer Service and Training. Capable of multi-
tasking, working efficiently and meeting tight deadlines, I am technically astute and quality-driven with sound
judgement, planning problem solving, organizational & communication skills.

WORK EXPERIENCE

Head Hostess
Company's name: Estiatorio Milos
Nobu By The Beach
Atlantis The Royal Period/City/Country: August 2022 – March 2024 / Dubai/ UAE
Responsibilities:
o Answering phones: recorded, confirmed reservations, transferring calls.
o Performing general hostess/reservations duty.
o Develop and maintain positive working relationships and promote open lines of communication with managers,
employees and other departments.
o Manage and coordinate all group and individual reservations
o Follow up with the minimum spend on the table and check the link's.
o Manage with extra care the VIP guests of the hotel.

Head Hostess
Company's name: Social Pool, Five Palm Jumeirah Period/City/Country: May 2021 - July 2022 / Dubai/ UAE
Responsibilities:
o Ensure the highest levels of hospitality in the restaurant
o Support with restaurant operations
o Take calls & manage reservations
o Handle administrative tasks
o Social media awareness, aim for the best online ratings
o Keep guests informed about latest offers
o Establish relationship with clients
o Keep track of customer feedback, and improve in the weaker fields
o Co-ordinate & oversee the communication between colleagues and guests
o Develop customer recognition, for a more personalized experience for loyal customers
o Empower employees for the provision of the best customer service
o Direct the hostess stand, and all aspects associated with the reception of guests
o Communicate between reservations, FOH & BOH

Receptionist/ Hostess
Sunset Hospitality Group
October 2017 – April 2021
Dubai

 Maintaining an inventory of items and ordering supplies, as and when required.
 Handling agreements renewal and id cards.
 Managed calendars for all employees.
 Arranged meetings/conference calls.
 Managing office equipment and office space.
 Answering and routing incoming calls on a multi-line telephone system.
 Scanning, photocopying, faxing and filing documents, as and when required
 Collecting and routing mail and hand-delivered packages.
 Ensuring hospitality to guests and visiting clients.
 Created, maintained, and entered information into databases.

Customer support representative
Wizz Air
2014-2017
Kiev/Ukraine
 Manage online and phone reservations
 Register guests collecting necessary information
 Respond to clients’ complaints in a timely and professional manner
 Maintain updated records of bookings and payments
 Assist new and existing customer with technical support via phone, chat and emails
 Verify via testing and trying to reproduce the issues they may be experiencing
OFFICE SKILLS:

 Telephone & Front Desk Reception
 Customer Service
 Filing
 Database & Records Management
 Executive & Administrative Support
 Reports & Spreadsheets
 Complaint Handling
 Data Entry

COMPUTER SKILLS:

 OFFICE - Word, Excel, PowerPoint, Access, Outlook,
 Social Media Management (Facebook, Twitter, Instagram, LinkedIn)

PERSONAL DETAILS:

 Date of Birth: 14/09/1995
 Nationality: Ukrainian
 Visa Status: Employment
 Marital Status: Single
 Languages: English,Ukrainian
 Work permit: UCI/IUC: 1127477784 ; U516496091