Олександр

Oleksandr
CO N TA C T
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Herus
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 Lviv

ED U C A TI O N
TE C H N IC A L SC H O O L OF RA I LW A Y JUNIOR QA ENGINEER
TR A N S P OR T (LK T I)
SP E C IA L IS T , ELE C T R IC A L AN D I would describe myself as a responsible and reliable person. I like
ELE C T R O N IC S EN G IN E E R I NG learning something new and can quickly adapt to any changes.
It's essential for me to work with a good team and to have an
20 13 – 201 6 opportunity to improve my professional skills. I would like to start my
career as a Junior QA Engineer.

SK I L L S
EX P E RI E N C E
• Experience in testing WEB and desktop
applications CUS TO M E R SE R VI C E RE P R ES E N TA TI VE BOO S T A
• Experience with bug tracking systems Apr 2021 – Present

• Basic knowledge of SQL - attracting potential customers by answering product and service
• Knowledge of QA theory questions; suggesting information about other products and
services;
• Requirements (SRS) analysis - resolving product or service problems by clarifying the customer's
• Proficient in test design techniques complaints; determining the cause of the problem; selecting and
explaining the best solution to solve the issue; expediting
• Chrome devtools
correction or adjustment; following up to ensure resolution;
• Working with tracking system Jira - recommending potential products or services to management by
• Basic understanding of Postman API collecting customer information and analyzing customer needs;
- up-selling company products and services to customers and
• Working with clients and sales
meeting target sale conversions.

LA N G UA G E
• Ukrainian – native
• English – B1 CUS TO M E R SU P P O R T AG EN T , SE N IO R SU P P O R T GRO UP
• Polish – A1 RE P RE S EN T A TI VE , B2 B AG EN T TIC KE T S .U A
Oct 2017 – Jul 2019

- providing fast and accurate support for customers via chats,
CO U RS E S
tickets, and phone calls;
• QA school Quality Assurance course, - assisting clients with avia-related requests;
2023 - handling B2B requests, working with CRM systems;
• QA internship in Boosta, 2023 - dealing with billing requests;

SE L F-E D U C A TI O N Besides my primary responsibilities, I initiated a few projects for work
optimization: IVR, video instructions for customers, making changes
• HTML / CSS - online courses
to itinerary receipts, etc.