Nataliya

Personal Information :
Age: 06/18/1990 (32years old)
Relationship status: Single
Presence of children: Yes (1)
Phone : [открыть контакты](см. выше в блоке «контактная информация»)
E-mail : [открыть контакты](см. выше в блоке «контактная информация»)
Skype: nataliya kantsydal@
Ukraine – Poltava// Bulgaria - Blagoevgrad
Foreign language - English (upper-intermediate)
Russian
Ukrainian

Education : Yaroslav Mudryi National Law University (hereinafter – NLU) ( 2007 – 2013 )

Work Experience :

07.2013 – 06.2019 : “Ukraine International Airlines”
Position: Operations executive
Responsibilities: Booking, issue tickets, refund, reissue ticket.
- Consultations, receiving and processing passenger orders by phone.
- Work in the Amadeus Central Reservation System.
- Introduction of business correspondence with passengers.

08.2019- 03.2020 : Prat "Kiyavia"
Position: Account Manager.
Responsibilities: Consulting clients on air tickets and office services, as well as booking and checking out in GDS systems (Amadeus, Saber) Organization of tours and events, organization of MICE.

04.2020 – 01.2022 : “ LCI MTC GROUP “
Position : Operations department. Operations executive

Responsibilities: Solving urgent problems with hotels, resettlement, payment, solving problems with accommodation of customers, direct communication with hotels. Customer support at all stages of his journey. Relocations.
02.2022 – 02.2023 : TBO (Travel Boutique Online Holidays) B2BCompany. Booking
of hotels worldwide.
• Issue with cancellation and refund

• Booking transfers

• Booking directly hotels

• Booking directly hotel

• Relocations

• Special requests

• Solving issue will payments

• Communication with supplier

• Solving all sorts of issue that has agent, client

• Booking of hotels, room reservations.

• Communication with agents and hotels

• Direct payments to hotels

• Coordinate with hotel and reconfirm the booking and get the hotel confirmation number.

• Answering queries via email and calls.

• Submit, monitor, track, and report on all filed applications

• Organize all the files as per the priority list.

• Coordinate with Agents and clients if they need any upgradation.

• Smooth check-in and checkout if guest face any issue, then resolving the case

• Adding any meal to booking

Professional experience and skills:
- professional knowledge and experience - experience in booking air tickets, work in Amadeus, Saber. Programs for booking hotels, programs for booking buses, transfers, car rental, sale of tours. Program C1.
- PC proficiency level - Confident user.
- knowledge of a foreign language - English (upper-intermediate)
Additional Information:
- Driving license categories - Category B
- international passport - yes
- positive personal qualities - sociability, quick learning, multitasking, activity, responsibility.