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Опыт работы

Customer Retention Supervisor

с 07.2021 по наст. время (2 года 11 месяцев)
IT

Skilled in implementing effective retention strategies, resolving customer concerns, and ensuring customer satisfaction. Adept at leading and mentoring teams to deliver exceptional service.

Customer Retention Team Leader

с 09.2018 по 03.2021 (2 года 6 месяцев)
Avanquest, Львів (IT)

Committed to optimizing customer satisfaction and loyalty. Adept at leveraging data-driven insights, innovative strategies, and effective communication to enhance customer experiences.

Data Validator

с 06.2017 по 09.2018 (1 год 3 месяца)
Scheduling Worldwide™ by 4Service™, Харків (Консалтинг, бухгалтерія, аудит)

Ensuring overall quality and accuracy of visits completed by French MS (Exxon, Shell, Samsung and Huawei projects).
Acting as a liaison between the MS team and the Coordinator department.

Paypal Customer Solutions Agent

с 08.2016 по 08.2018 (2 года)
Upclick, Харків (IT)

Researching using the appropriate tools, limiting accounts as appropriate or lifting limits based on appeal, closing out of buyer complaints, tracking customer contacts and logging relevant case related information.
Retaining the customer by providing an excellent low-effort experience and being an active guide for the customer.
Interacting with customers, issue orders, and analysing accounts to resolve billing inquiries, negotiating payment options and providing customers with assistance in obtaining various company products and services.
Reviewing and disputing daily chargebacks, submitting responses to Paypal.
Completing other duties and on demand reporting and testing as needed to ensure team success.

Образование

ХНПУ

Викладач французької мови та літератури
Высшее, с 2005 по 2010 (5 лет)

Знания и навыки

Знание языков

• Английский — продвинутый
• Французский — продвинутый
• Украинский — свободно
• Русский — свободно
• Итальянский — начинающий