Annabella

O
SUMMARY
Orderly and committed Administrative personnel offering solid skills in customer relations and
resilience to handle challenges of fast-paced environments. Bringing detail-oriented and
decisive nature with sound judgment, good multitasking abilities and self-motivated nature.
Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Annabella
SKILLS
Okereke Data mining and analysis Financial modelling and reporting.
[открыть контакты](см. выше в блоке «контактная информация») Business valuation Curriculum development
annabellaokereke@ya Customer Relations Expert Knowledge on cybersecurity
Risk mitigation Business Analysis Expert
hoo.com
Project Management Expert Resource management Expert
Kharkiv, Kharkivska
Observation Remote Conferencing
61000
Business development Expert Hospitality industry experience
Sales force Experience

EXPERIENCE
Administrative Secretary
Port-Harcourt
New orlins/ Feb 2019 to Nov 2021
Arranged 5+ business meeting with prospective clients weekly, resulting in drafting and
reviewing 20+ contracts, reporting on successes and addressing pain point
Assisted the recruitment, interview,on boarding and training exercises
Assisted managers in market research and policy improvement, leading to a 17%
increase in client numbers within a year.
Wrote email messages, memos and business letters for management and proofread
documentation to provide error-free correspondence.
Communicated with customers via email and telephone to respond to inquiries, direct
calls to proper personnel and confirm deliveries.
Provided product shipment logistical support and quality control by coordinating with
vendors, resulting in increased revenue.
Reduced financial discrepancies by accurately analyzing and managing customer
orders and invoices for various Fortune 500 companies.
Client Service Representative
St. Elizabeth Diagnostic Mar 2016 to Jul 2018
Worked with Customer Service and Product Development departments to enhance
overall customer experience
Remained courteous and calm even during customers dissatisfaction
Performed careful reviews of applicant data to ascertain compliance with eligibility
criteria for economic assistance.
Maintained positive working relationship with fellow staff and management.
Reviewed and resolved client concerns and issues, researching relevant details and
clearly communicating solutions.
Managed and updated physical and digital client account information to keep records
 accurate and current.
Resolved contract and billing system inconsistencies, identifying discrepancies and
requesting corrections.
Scheduled meetings with prospective and existing clients to optimize long-term
business success.

EDUCATION AND TRAINING
Bachelor of Science
Simon Kuznet University Of Economic/Science May 2020
Bachelorofscienceinbusinessadministration

ACCOMPLISHMENTS
Developed relationships with [St Elizabeth] new clients and typically exceeded sales
goals by 30%.
Created highly effective new program that significantly impacted efficiency and
improved operations.

CERTIFICATIONS
CompTIA Security+
Business administration/management
Salesforce