Monsurah

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RAJI OYIZA [открыть контакты](см. выше в блоке «контактная информация»)
RM MONSURAH TROLEISBUSNA 10, IVANO
FRANKIVSK.

PROFESSIONAL SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication,
active listening and analytical problem-solving skills. Enhances customer experiences by employing
service-oriented behaviors, understanding customers’ desires and providing customized solutions to
build loyalty.

SKILLS

 Administrative Support International sales support

 Complaint Resolution Professional Telephone demeanor

 CRM Report Preparation

 Inbound and Outbound calls Sales Expertise

 Technical Support

WORK HISTORY

CLINIC ASSISTANT, ALLIANCE HOSPITAL - ABUJA, FCT, NIGERIA
- Mar 2022 to Jul 2022
Assisted with documenting clinic activities and updated medical records.
Coordinated patient movements through clinic from waiting areas to examination rooms
and phlebotomy stations.
Helped front desk staff register and process patients.
Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
Prepared examination rooms at start of shift and executed quick turnovers between
appointments.
Set appointments for patients and reached out to reschedule appointments due to
provider availability
CHAT SUPPORT REPRESENTATIVE, LIFECELL COMMUNICATIONS, IVANO FRANKIVSK,
UKRAINE - Oct 2021 to Feb 2022.
 Asked open-ended questions to determine which products or services would be best fit
for customer’s need.
 Cultivated relationships with new customers and maintained good partnerships with
existing clients
 Handled inbound customer chat conversations from various websites.
 Provided online demonstrations to educate customers on product features and online
 Provided online demonstrations to educate customers on product features and online
help resources.
 Remedied issues quickly and within parameters of company-mandated policies and
procedures.
 Worked closely with each customer to carefully resolve issues within timely fashion.
Asked open-ended questions to determine which products or services would be best

MEDICAL INTERN, WUSE GENERAL HOSPITAL - Jul 2021 to Aug 2021
Assisting in surgical procedures
Ordering and interpreting laboratory tests
Performing physical exams
Providing support to senior physicians
Taking patients’ histories

ESL TUTOR, PREPLY INC, REMOTE - Jun 2017 to Aug 2018
Administered assessments and standardized tests to evaluate student progress
Cultivated relationships with parents for complete support network.
Established appropriate deadlines and provided complete instructions for reading
assignment and homework.
Kept classroom organized, clean and safe for students and visitors
Planned coursework to introduce students to important literature.
Prepared and implemented lesson plans covering required course topics.
Supported student skill development in alignment with personal and academic goals
EDUCATION

BACHELOR’S DEGREE Jun 2023
IVANO FRANKIVSK NATIONAL MEDICAL UNIVERSITY - UKRAINE

FIRST SCHOOL LEAVING CERTIFICATE, Jul 2009
IQRA BASIC SCHOOL ‐ ILORIN, KWARA STATE

HIGH SCHOOL DIPLOMA, | WEST AFRICAN EXAMINATION COUNCIL (WAEC) Jul 2015
IQRA COLLEGE ‐ ILORIN, KWARA STATE

CERTIFICATION

DOCTOR OF MEDICINE IN VIEW
ISSUER - IVANO FRANKIVSK NATIONAL MEDICAL UNIVERSITY

CERTIFICATE OF PARTICIPATION Dec 2020
ISSUER - UN HABITAT

LANGUAGES

English, Native
Yoruba , Native
Ukrainian, Upper Intermediate

HOBBIES

Leisure Reading, writing, Tutoring, Volunteering and Networking.
,
REFEREES

AVAILABLE ON REQUEST