Олександра

OLEKSANDRA adamenko

UX/UI designer

CONTACTS C ar ee r History 5 YEARS O F XP. E

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Phone number (Ukraine) Telegram

NDA (E-commerce Mobile Application) Augu t s 5 In P g
202 - ro ress
[открыть контакты](см. выше в блоке «контактная информация») t.me/SashaBryno

W t I’ v d n :
ha e o e

The goal of this project was to extend the digital presence of a major national retail chain by creating a
EDUCATION
dedicated mobile application. The challenge was to translate a massive inventory (thousands of SKUs)

and a complex service ecosystem into a seamless, pocket-sized experience. The mission was to build a
Sumy State University
high-performance sales channel that simplifies the shopping journey for pet owners, driving recurring

Information technologies of design / Computer Science purchases and strengthening customer loyalty through a personalized mobile interface.

2020 - 2024 - Bachelor

In this project, my role was to lead the UX/UI design of the mobile application, ensuring strict

Certification adherence to iOS and Android design guidelines (Human Interface Guidelines & Material Design). I

focused on solving the challenge of navigating a vast catalog on small screens by designing an
Google Foundations of User Experience (UX) Design

advanced filtering system and an intuitive search experience. I developed a streamlined checkout flow

E.P.C. to minimize cart abandonment and integrated a comprehensive user cabinet that visualizes loyalty

bonuses and order history. My design prioritized "thumb-friendly" navigation and accessibility to
Secretary of the enterprise, institution, organization

ensure the app caters to a wide demographic of users.

2018 - 2020 - Bachelor

The result was the successful launch of a robust mobile product that opened a new revenue stream for

the business. The application significantly improved user retention metrics by offering features like

one-tap reordering and personalized push notifications. The intuitive interface reduced the time-to-
Key skills
purchase, leading to higher conversion rates compared to the mobile web version and enhancing the

overall customer lifetime value (LTV).
Design

UX Research / Ul/ Int erac ti n D ign
o es / D t Vi u iz ti n
a a s al a o /

d ki
Inf m ti n A it tu Wi f ming P t typing
Use s lls
or a o rch ec re / re ra / ro o /

Mobile App Design (iOS/Android), M-Commerce UX, Prototyping, User Retention Strategies, Loyalty
Usa bi ity T ting
l es / D ign Sy t m
es s e / I u t ti n
ll s ra o / UX W iting r /

System Integration, Interaction Design
Vi u C mmuni ti n
s al o ca o / G p i D ign
ra h c es / Typ g p y Ski
o ra h lls /

D ign t inking
es h / HTML / CSS

S oftwar e
Knowledge Pillars | Worldwide IT Certification Exam Provider J nu y
a ar 2024 - M y
a 2025
Figm a / Ad b P t
o e ho osho p / I u t t
ll s ra or / C ip Studi P int
l o a /

F m ra er / Affinity / Mi ro / Figj m a / N ti n o o
W t I’ v d n :
ha e o e

The mission of the Knowledge Pillars project was to create a modern, user-friendly platform that

simplifies access to certification exams, improves navigation, and provides a seamless experience for

F LL
exam takers. In addition, the project aimed to enhance the overall presentation of the certification
SO T SKI S process, making it more engaging and professional.

F xibi ity
le l / Ad pt bi itya a l / An yti al cal / C rea tivity Emp t y a h / In this project, my role was to fully redesign the Knowledge Pillars website, ensuring it was visually

appealing, intuitive, and easy to navigate. I also took charge of redesigning the exam platform itself,
C mmuni ti n
o ca o / Cu i ity r os / C nfid n
o e ce Rel a i bi ity l /

focusing on streamlining the exam-taking process to make it more efficient and less stressful for users.
Pub i l c s p king
ea / Di ig nt
l e / Res p tfu n
ec l ess Additionally, I created a fresh, professional design for the certification templates to ensure they were

Emp t a he ti t inking
c h / D i i n-m king
ec s o a / M tiv t d
o a e
not only clear and easy to read but also aligned with the brand’s identity.

D t i - i nt d
e a l or e e / i t ning
l s e / C nf i t
o l c Resol uti n o
By improving the website’s usability, redesigning the exam platform for a more intuitive user

experience, and refining the certificate design, I aimed to provide a seamless and enhanced

experience for users.

A dd t ona i i l skills The result was a more accessible, engaging, and professional platform that supports users in

successfully completing their IT certification exams.
B a c od K owl d
si C e n e ge

L y ut (HTML 5, CSS 3)
a o / J v S ipt
a a cr / J v a a / C / C++ / C#
Use d ki
s lls

/ Pyt n ho - Bas c le i v el / SQL
UX Design, UI design, Design Architect, Wireframing, Usability testing, Prototyping

Nocod e

L y ut (HTML 5, CSS 3)
a o / J v S ipt
a a cr / J v a a / C / C++ / C#
/ Pyt n ho - Bas c le i v el / SQL TreS (Student Support System) Augu ts 2024 - N v mb
o e er 2024

W t I’ v d n :
ha e o e

L AN GUAGES TreS (Student Support System) is a CRM application designed to help students create tickets for any

issues or questions they have, allowing them to easily communicate with the university administration.

Ukrainian Proficiency C2 The platform enables students to get answers on a wide range of topics, from academic queries to

administrative concerns.

English U pper-Intermediate B2

Russian Proficiency C2
I was responsible for the complete design and architecture of the system, with the primary goal of

creating a platform that simplifies and streamlines communication between students and the university

administration.

The key challenge was to ensure the system was intuitive, efficient, and user-friendly, providing a

seamless experience for both students and administrators.

The TreS system effectively bridges the gap in communication, ensuring that students can easily report

issues, track the status of their requests, and receive timely responses. By enhancing this

communication process, TreS not only improves student experience but also helps the administration

manage inquiries in a more organized and efficient manner.

Use d ki
s lls

UX Design, UI design, Design Architect, Wireframing, Usability testing

Redmax TV M arch 2021 - Ju y
l 202 3

W t I’ v d n :
ha e o e

In this project, our goal was to improve the collaboration between the customer support and product

development teams, ensuring that customer feedback and technical issues were efficiently

communicated and acted upon. As the UX/UI designer, I focused on creating a streamlined, user-

friendly platform that would bridge the gap between these two teams, enhancing communication and

workflow.

Project Flow:

Customer Support Receives Feedback or Reports Issues: Customer support agents interact with

clients daily and collect valuable feedback or report any issues related to the product.

Support Agents Create Feedback Requests: Support agents use the platform to log customer

feedback, issues, and feature requests, which are then visible to the product development team.

Product Development Reviews and Prioritizes Requests: The development team accesses the

feedback in real time, analyzes the issues, and categorizes them based on priority and impact.

Collaboration and Solutions: Product developers respond with solutions, updates, or requests for

additional information. Support agents can track the status of the requests and communicate

directly with clients on progress.

Product Updates and Feedback Loop: Once issues are resolved or new features are implemented,

support agents can update the customers and gather further feedback, ensuring a continuous loop

of improvement.

Key Features:

Real-time Collaboration: Enabled instant communication between support agents and developers,

ensuring no delays in addressing client concerns.

Feedback Management: A dashboard that allowed customer support to easily log and track

customer feedback and issues, with clear categorization and prioritization.

Task Assignment: A feature that allowed support to directly assign tasks or escalate specific issues

to product development teams, ensuring fast resolution.

Progress Tracker: Real-time status updates that let both teams track the lifecycle of an issue or

feature request from start to finish.

As the UX/UI designer, I was responsible for designing the entire user interface, ensuring the platform

was intuitive, visually appealing, and easy to navigate. I developed wireframes, user flows, and

interactive prototypes that focused on simplifying the communication process. I also ensured that the

design was scalable and adaptable to accommodate future growth as the teams evolved. The main

challenge was to balance functionality with a clean, efficient user interface that would enhance

productivity without overwhelming users with complexity.

The collaboration tool significantly improved the communication between the customer support and

product development teams. By simplifying the process of logging and tracking feedback, we

improved response times, reduced miscommunications, and ensured that customer issues were

addressed more efficiently. The platform also helped product teams prioritize and address the most

critical issues, ultimately leading to faster development cycles, more satisfied clients, and a better

overall product.

Use d ki
s lls

UX Design, UI design, Wireframing, Usability testing