Наталія

Nataliia Tymoshchuk
Experience
2025-2026 (January - May)
Genesis, Kyiv, Kyrylivksa St., 04080
Billing Manager
Tracking the incomed payments; updating and maintaining
detailed customer accounts, payment history, and
Contact transactional data within billing software for processing the
chargeback and disputed files; interacting directly with clients
(PayPal Customers) or financial institutions (card Customers)
Phone to manage chargebacks and resolve payment disputes.
[открыть контакты](см. выше в блоке «контактная информация») (July - December)
Email Customer Support Shift Lead
[открыть контакты](см. выше в блоке «контактная информация») Processcing tickets of higher comlecity (Legal part,
technical requests); generation invoices according to the
Address
Customer requirements; influencing the product flow, in
9 Kozatska St., Lutsk
keeping with the practice of improving dynamics.
2024 (February - June)
Education Customer Support Representative
Communication with the Customers via Zendesk (mail);
2017-2019 resolving the Customer’s complaints under the company
regulations; providing the users with all asked information
Master Degree
in the empathic manner; processing orders, forms,
Lesya Ukrainka Eastern National
applications and requests.
University - "Geographer.
Economics" 2022-2023 (February - September)
The Wiechlice Palace / Wiechlice 45b, 67-300 (Poland)
Spa/hotel receptionist
2013-2017
Greeting and welcomes guests in the appropriate friendly
Bachelor Degree manner, providing them with the necessary spa/hotel
Lesya Ukrainka Eastern National information; processing bookings, changes and
University - "Geographer"
cancellations of the appointments; keeping control of the
cosmetic matherials and making orders at time; teaching the
new members of team.

Language Skills
Goal oriented
Ukrainian - native
Flexible and adaptable
English - very well (B2 - IELTS)
Written communication
Polish - very well Teamwork

German - good (A2) Being able to keep busy when things are difficult