Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9920401

Опыт работы

Technical support (2nd line)

с 04.2022 по 08.2023 (1 год 4 месяца)
3Shape, Київ (IT)

-identifying and resolving SW and HW issues our customers faced with;
-working with bat files;
-increasing customer’s systems performance (proceeding windows updates, SW updates, updating drivers, configuring graphic card, etc.);
-taking care of replacement/repair procedures;
-reporting bags to developers;
-following Hipaa rules and terms;
-checking HW device conditions by cross-check procedures and running HW tests;
-working with dongle license subscription;
-working with SQL databses;

ERP implementation agent

с 10.2021 по 02.2022 (4 месяца)
Nextiva, Київ (IT)

-setting up new accounts with Nextiva service;
-enabling various mobile features (SMS, conference rooms, voicemail to text, etc.);
-creating fax accounts;
-working with Hipaa compliance;
-provisioning desk phones;
-changing the caller ID for outbound calls;
-taking care of porting the toll/local phone numbers;
-setting up phone menu greetings;

Образование

НАУ

Міжнародна економіка, Київ
Высшее, с 2017 по 2021 (4 года)

Знания и навыки

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно
• Немецкий — начинающий