Viktoria

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Personal Details:
References, past work:

Kiev,
Ukraine
Date of Birth: 06/02/1990
Citizenship: Ukrainian
Marital Status: Single
Languages: advanced English, Ukrainian, Russian, beginner Arabic
http://www.lfmodels.com.ua/ru
http://americanenglish.ua/
http://www.npu.edu.ua/
http://prof-cosmetic.com/15/
http://www.nlstar.com/
Viktoria Sudomora | [открыть контакты](см. выше в блоке «контактная информация») , [открыть контакты](см. выше в блоке «контактная информация»)

Personal Statement
Have lived in Egypt for 4 years, along the way meeting highly educated and talented people, who helped me gain real insight into Arab culture. During my time in Egypt I launched two different businesses ( VR Showroom, VbyViktoria ) .
1) A commercial market place for independent small store as well-known as an authentic brands called ‘VR Showroom’ .
2) A line ‘VbyViktoria’ with handmade bags, clothes, jewellery.
- Running these two businesses alongside each other for 3.5 years highlights my advanced, organisational skills. There have been many obstacles I have had to overcome and will have to face in the future. My desire to succeed pushes me forward.

Also was working in Egypt ( Cairo ) as an event manager at ‘Zaghloul Holdings Company’- was organizing events, weddings, birthday parties and was doing some decoration by myself.
Further, i have lived for 3 month in US (California, Florida), was working there model and event planner.
Later on, I have lived for 2 month in UK ( London ), 4 month in Greece, due to my model work.
An outgoing, hardworking, confident individual with good interpersonal and communication skills, capable of working independently or as part of a team. Experience spans a variety of different businesses, with each role requiring different attributes and skills. These skills are particularly highlighted with the operation of my two businesses.
Education
2007 - 2013
Kiev National University, M.P.Dragomanova
-Bachelor and Master in Psychology, Sociology and Management.

2007 - 2010
American English centre
-English courses

2008 - 2009
‘LjaFam’ modelling school
-Graduated from an international modelling agency

‘Splash’ acting school
-Have been acting at the Theater “ Splash”
-Acted at 3 Series on (STB , Novy Chanel ).
-Graduated from acting school and had practiced to play in the Theatre and Films.

2018 ‘Cambridge English Centre’
-Graduated from Cambridge school and have UKVI IELTS English test results

2020
University of Pennsylvania
Entrepreneurship Specialization :

-Developing the opportunity;
-Launching Project;
-Growth Strategies;
-Financing and Profitability;
-SEO, SEM , Digital Marketing;

2020
University of Colorado Boulder
Advanced Business Analytics

‘World Boxing Council (WBC)’
-Have a Certificate of WBC Convention 2018

Miscellaneous
• Microsoft office good user
• Understanding CMS platforms: Shopify/WordPress or similar
• Basic user of Photoshop
• Power point good user
• Microsoft excel good user
• Music: play piano (2 years study), guitar (4 years study)
• Full driving license
- Excel good user

Career
2009 – 2020
Self-employed, part time
Modelling

• Have graduated ‘Ellite Model School’
• Professional model, with licensed agency and professional credentials
• International work experience across multiple sectors - Ukraine, Egypt, Greece, Spain, Italy, China,2008-201 USA ( LA, Miami, San Diego, Orlando 2017)

January 2010 – June 2010
Oriflame
Sales, Marketing and Presentations

June 2010 – September 2011

NL International
Sales, HR, Marketing and Presentations

October 2011 – September 2013
Automotive Holdings
Sales, HR, Marketing, Team Leader
• Achieve overall store sales goals and service objectives
• Manage and grow commercial customer relationships/sales, including building and holding team accountable to executing customer action plans
• Selection, hiring, development, performance mgmt., coaching, scheduling and engagement of store team members
• Coach all team members to deliver on customer expectations
• Manager on duty responsibilities (touch base/coaching, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Ability to lead change management
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Listen to team members' feedback
- Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed
- Manage the flow of day-to-day operations
May 2014 – July 2016
Zaghloul Holdings
Event Manager , Sales, Personal Assistant CEO
- Event planning, design and production within time limits
- Working with clients to identify their needs and ensure customer satisfaction
- Organizing facilities and details such as decor, catering, entertainment, transportation,
- Reading, monitoring and responding to the manager's email,
- Answering calls and liaising with clients competently,
- Preliminary drafting of correspondence on the manager's behalf,
- Delegating work in the manager's absence,
- Diary management
- Planning and organising meetings,
- Organising complex travel,
- Preparing papers for meetings,
- Planning and organising events,
- Improving office systems,
- Conducting research,
- Sourcing and ordering stationery and office equipment,
- Managing ad hoc projects

March 2015 - present
VR Showroom
Co-founder
• Opened online store with High end, Authentic Brands.
• Managing the workflow.
• Doing marketing for campaigns.
• Providing product for stores.
• Opened own showroom, expending business.

October –November 2018
World Boxing Council (WBC)
WBC Convention
Organisator / Hostess
- Have a Certificate of WBC Convention 2018
- Was helping in organising the event itself.
- Working as a representative.
- Was meeting all the famous Boxers and Guests and providing them everything what needed with accomodation for the time been.
March 2015 – present
VVS Showroom , VVS Jewelry
Co-founder and Manager
• Launched own brand in ‘handmade luxury jewelry, clothes and bags and spead it to different countries .
• Formed the company and set up workflow
• Social Media Marketing and targeting for Instagram, Fb
• Developing Website through sites constructors
• Displaying product on varied platforms like Etsy, etc
• Utilised modelling experience and network to develop marketing campaigns
• Managed a team and all areas of running a small-scale enterprise

May 2018 – May 2019
US Legacy
Operations system manager

Working in Kyiv branch of a US-based real estate development company as a operation system manager..
As a member of the appliance/maintenance department team, I am handling tasks of a moderate difficulty, such as:

• Accept and dispatch maintenance requests from home leasing companies and homeowners.
• Schedule service appointments with residents
• Handle emails, take inbound and place outbound calls.
• Make courtesy calls to residents to reconfirm our scheduled appointments
• Maintain high compliance to dispatch standard operating procedures.
• Communicate all relevant details of work assignments to service technicians to ensure proper execution.
• Direct and monitor daily assignments; assign work and schedule technicians to ensure all maintenance requests are dispatched in a timely fashion.
• Handle customer concerns and requests for information in an expeditious and professional manner.
• Update information in the computerized work order management software programs
• Interact and cooperate with clients and colleagues from the US office on the daily basis

January 2019 – March 2020
Self-employed, part time

Real Estate

Working in Kiev at my own Real Estate project.
Handling different tasks such as:
• Handle emails /calls to residents to reconfirm our scheduled appointments.
• Signing contracts.
• Taking care of all the properties.
• Direct and monitor daily assignments, assign work and control of the check in / check out for tenants.
• Handle customer concerns and request for information in a professional manner.
• Cooperate with employers and clients on the daily basis.

March 2020 – until 1 of Feb 2021
Constriction American Company
Sales, Team Lead .

- Maintenance/Appliance departments;
- Seling services, designer furniture;
- Selling Real Estate;
- Managing Team, co-working, motivational technics.
- Teaching new people.

Feb 2021 – July 2023
Call Center and Tech’s Manager

Real Estate

Job Responsibility :

Call Center Manager is a key role, establishing a call center team and implementing centered engagement with customers.
Main responsibilities of day to day basis:
- Oversee work performance of phone representatives: check daily reports,QA, be a support to the agents and technicians, be a back up if needed on the phone.
- Resolve all escalated matters with customers and technicians
- Make schedule for agents and technicians
- Hiring , firing and training of the agents
- Maintain all required reports
- Run a weekly meetings with the agents
- Follow ups on not sold jobs
- Run a weekly meetings with Technicians
- Managing everything about ordering parts , returns, tax, salaries.. etc

February 2021 - present
Part Time

Blogger, Reviews for companies

Job Responsibility :

- Making Reviews
• Blogging
• TikTok

February 2021 - present
Part Time

Blogger

• TikTok - @Viktoria Sudomora
• Insta - @Viktoria Sudomora