Nyaradzo

Nyaradzo Kusano
Zimbabwe

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Summary
A passionate customer service and sales representative with 2+ years of experience in customer support skills.
Seeking to improve the customer service experience by implementing a personalised approach to every client.
Dedicated, driven and very detail oriented ready to learn.

Experience
Customer Service Representative
Carolina Logistics Inc
Jul 2021 - Present (1 year 4 months +)
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

English Second Language Tutor
your repetitor
Sep 2015 - Present (7 years 2 months +)
Conducting activities and lessons based on ESL teaching methodologies.
Encouraging and engaging students to speak in English.
Motivating students and using humor to induce a pleasant learning environment.
Maximizing students’ talk time through oral tests and presentations.
Displaying excellent classroom management.
Keeping accurate records of student performance.
Maintaining standardized guidelines.

Customer Service Sales Representative
Call Centre Jobs
Jul 2020 - Jun 2021 (1 year)
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Promoting the organization and products.

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 Understand the customers and how they relate to our products.

Sales Manager
Global Container Service LLC
Oct 2019 - Jun 2020 (9 months)
Managing organizational sales by developing a business plan that covers sales, revenue, and expense
controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation.
The ongoing training of your salespeople.
Developing a sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.

Education
Odessa State Economics University
Bachelor’s Degree, International Economics
2015 - 2018

International Humaniterian university (M.Г.Y)
Bachelor of Arts (BA) management, International economic relations
2013 - 2015
economic management

watershed college
o levels IGCSE, arts
2006 - 2009

Skills
English • Microsoft Office • Event Planning • PowerPoint • Teamwork • Leadership • Marketing •
Event Management • Time Management • Microsoft Excel

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