Felipe

FELIPE VERDUGO
Business Development Manager | Customer Support Representative | Affiliate Manager
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PROFESSIONAL SUMMARY
Dedicated and customer-focused Customer Service Specialist with over four years of experience delivering high-quality, high-impact results within the
IT business industry. Skilled in managing customer inquiries, efficiently resolving issues, and ensuring a positive customer experience. Proven ability to
cultivate strong internal and external relationships, handle multiple tasks simultaneously, and demonstrate excellent communication and problem-
solving skills. Proficient in CRM software and other customer service tools. Adept at thriving in fast-paced environments and leveraging customer
relationship management skills to drive team success.

SKILL
Experience with CRM tools - Ability to Multitask Effectively - Effective time management - Problem-solving skills - Team Leadership
Resolving Customer Complaints - Critical Thinking - Excellent written skills in English - Strong communication and negotiation relationship -
Strong building skills.

EXPERIENCE
Customer Support Specialist | Outsourcing Company 10/2023 - 04/2025
• Delivered efficient customer onboarding, strengthening client relationships and ensuring a positive initial experience.
• Efficiently managed high-volume daily customer interactions, resolving inquiries promptly and ensuring positive outcomes.
• Resolved 90% of customer complaints on the first call, significantly increasing customer satisfaction rates.
• Increased clients retention by 45% through personalized customer engagement strategies, and improving customer retention.
• Provided outstanding customer service focused on increasing sales with a proven track record of achieving a 50% sales increase through the

implementation of upselling strategies.
Senior Business Development Manager | Point2Web - Performance Marketing Company 02/2023 - 05/2023
• Develop and execute strategies to drive revenue and profit growth in Lead Gen affiliate networks.
• Identified and secured new business opportunities with partners and advertisers across Europe and LATAM.
• Strengthen relationships with existing partners to optimize performance and revenue.
• Ensure alignment with clients’ core business objectives and provide strategic guidance to drive growth through effective sales campaigns.

Business Development Manager | ClickDealer - Global Performance Marketing Company 06/2022 - 08/2022
• Sourced new affiliates for our CPA network and guided them in developing and scaling vertical campaigns to drive revenue growth.
• Developed strategic business proposals and persuasive presentations, leading negotiations with potential partners across global markets to
establish high-impact collaborations.
• Monitored and analyzed the CPA market, added new offers, and regularly updated existing ones to ensure optimal performance.

Business Development Manager | Admitad - Affiliate Marketing Network 12/2020 - 05/2022
• Acquire new advertisers and publishers in the LATAM market and tracking affiliate performance and increase in sales.
• Negotiated partnerships with E-commerce brands, conducted market research, generated leads, and identified growth opportunities.
• Support clients through seamless CRM integration while analyzing and optimizing their workflows to enhance operational efficiency.
• Delivered outstanding service that contributed to measurable growth, increased sales, and improved customer retention.
• Developed strategies for publishers to drive revenue growth, optimize partner performance, and enhance advertising campaigns.

Education
Bolivariana University Chile
ESL Bachelor in English as a Second language

Languages
English (B2–C1) Spanish Native