14 000 – 25 000 UAH
Voodoo Ecom
Education and science;
10–50 employees
Kyiv, вулиця Василя Тютюнника, 28а.
2.8 km from center
Full-time. Work experience more than 1 year. Higher education.
English — average
Job description
We are currently seeking a dedicated and professional Client Support Manager to join our team. This role involves handling client communications, providing insightful support, and ensuring seamless interactions across various platforms.
📌Key Responsibilities:
- Working as support manager or similar field;
- English — Intermediate and higher (must have);
- Understanding of SDLC;
- Client Communication: Establish and maintain effective communication with clients, understanding their needs, and responding to their inquiries.
Actively address issues and leverage opportunities to enhance customer satisfaction;
- Project Support and Optimization: Ensure seamless operation and support for projects in the maintenance phase;
- Implement and refine SEO strategies, promotions, and other opportunities to enhance the website’s functionality and performance;
- Analysis and Recommendations: Analyze and evaluate project effectiveness
🚀Soft Skills Required:
- Courteous and patient interpersonal interactions;
- Quick identification and understanding of customer needs;
- Strong analytical skills, especially when dealing with customer inquiries;
- Stellar verbal and written communication capabilities;
- A collaborative, team-oriented approach;
- Ability to multitask effectively and prioritize tasks;
- Adherence to agreed-upon deadlines with clients.
🤝We offer:
- We give a revenue share when the project achieves its KPIs;
- Mentoring and training. We guarantee professional growth;
- Working in a dynamic and creative team, team building and other events;
- Interesting projects, support and mentoring;
- Adequate management;
- Fixed salary;
- Regular review of financial motivation;
- Work format: full-time, in the office in Kyiv, but it’s also cool that the schedule is flexible because we are for the result;
- You have 24 days, the number of which you yourself can allocate to vacation and sick days
☝️Interview stages:
- HR Interview -Tech Interview -Offer
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