Contact information

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Work experience

Chat manager

from 12.2021 to 01.2024 (2 years 1 month)
de touch media, Remote (Marketing, advertising, and PR)

1.Handle 50-100 customer queries per shift, resolving 80-90% on the first contact.

2. Convert 10-20% of leads into sales through chat interactions.

3. Provide basic troubleshooting to 30-50 customers daily, reducing escalations by 20-30%.

4. Process 20-40 order placements or updates per shift.

5. Collect feedback from at least 10% of daily interactions to improve customer satisfaction.

6. Accurately log 100-200 chat transcripts and customer details per day.

7. Escalate 5-10 complex cases to specialized teams as needed.

8. Maintain a 95% positive customer satisfaction rating.

9. Efficiently handle 3-5 concurrent chat sessions without compromising quality.

Education

Taras Shevchenko National University of Kyiv

Office technology management, Kyiv
Higher, from 2017 to 2019 (2 years)

Knowledge and skills

• Conducting online chats
• MS Office
• MS Word
• Computer literacy
• PC User
• Personnel management
• HTML
• Communicability
• Educability
• Concentration
• Graphic design
• Knowledge of graphic editors
• Print design
• Adobe Photoshop
• Interior design
• 2D graphics
• Clothing design
• Creativity
• Active sales
• Direct sales
• Ability to work in multitasking mode
• Management of CRM
• B2B Sales
• Purposefulness
• Technical literacy
• Selling
• Technical
• Time management
• Responsibility
• Excellent communication skills
• Goal-oriented
• Business communication
• Phone sales
• Email Marketing
• Sale of household appliances and electronics
• Indirect sales
• Cold sales
• Logistics Software: SAP
• Oracle
• TMS
• Freightos Data Analysis T

Language proficiencies

English — advanced

Additional information

Whatsapp:[open contact info](look above in the "contact info" section)
Telegram: Mu_aw7399
Email: [open contact info](look above in the "contact info" section)