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Work experience

A1 Logistics (Auto business and auto service)

from 06.2023 to 01.2024 (7 months)
Американська транспортна компанія, Zaporizhzhia (Wholesale, distribution, imports, and exports)

Американська транспортна компанія :-
Providing exceptional customer service to clients inquiring about auto services, parts, and deliveries.
Handling customer inquiries via phone, email, and in-person interactions promptly and professionally.
Resolving customer complaints and issues effectively, ensuring customer satisfaction and retention.
Collaborating with other departments such as operations, sales, and technical teams to address customer needs and concerns.
Maintaining accurate records of customer interactions, transactions, and service requests using CRM software.
Providing information and guidance to customers regarding auto service procedures, pricing, and warranty information.
Adhering to company policies, procedures, and quality standards in all customer interactions.
Achievements:

Achieved consistently high customer satisfaction ratings, exceeding company benchmarks for service excellence.
Recognized for resolving a particularly challenging customer issue, leading to positive feedback and increased customer loyalty.
Assisted in the implementation of a new CRM system, improving data management and customer relationship tracking.
Played a key role in organizing customer appreciation events and promotions, fostering a sense of community and loyalty among clients.

Education

Ternopil National Medical University

General Medicine, Ternopil
Higher, from 2017 to 2024 (7 years)

Knowledge and skills

Language proficiencies

• English — fluent
• Hindi — fluent
• Ukrainian — average
• Portuguese — above average

Additional information

Uber (Ukraine) 06.2018-07.2019 Customer support representative: managing customer inquiries and issues through various communication channels such as email, chat, or phone. Iactively participated in cross-functional team meetings where representatives from different departments, including operations, technology, and quality assurance, came together to analyze customer feedback and identify areas for improvement. When faced with difficult situations or encountering irate customers, I remained calm, patient, and empathetic, actively listening to their concerns and addressing them with care and understanding.