Єлизавета

Yelyzaveta Surmilova
Phone number: [open contact info](look above in the "contact info" section)
Email address: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)
Based in Swansea, United Kingdom (with Full right to work in the UK)

Language Skills IT Skills
 Ukrainian: Native level  WordPress
 Russian: Native level  JetProducts
 English: High proficiency  Microsoft Office
 Polish: Good  Google Drive
 German & Spanish: Beginner  Zoom Instagram
 LinkedIn
 Google Docs
Professional Skills  Strong communication
 Fast learner  Goal oriented
 Reliable  Adaptable
 Proactive  Team player
 Organised  Client minded
 Self-starter  Hard working

WORK EXPERIENCE

Since January 2023 | JETMONSTERS, Ukraine

TECHNICAL SUPPORT SPECIALIST (remote working)

 Assist clients with Crocoblock product queries;
 Advise on principles of operation of programs and applications;
 Respond to technical customer support tickets;
 Manage a large volume of queries via chat, phone, and email.

May – July 2022 | UNIVERSITY OF PALERMO, Italy

INTERNSHIP

 Development and preparation of working materials for foreign students studying Russian;
 Assist the lecturer during classes;
 Conducting classes for students.

January 2021 – November 2022 | FREELANCE

PRIVATE TUTOR
  Help students improve their knowledge and skills in Ukrainian language and literature;
 Exam Preparation

Since August 2019 | THE CENTER OF YOUTH ACTIVITY

YOUTH PROJECT TEAM LEADER (volunteer work)

 Create and implement Projects aimed at involving young people in society's life: showing
how the Government works, paying attention to the important role of each person in
society, and showing practical ways how a son can be useful and influence his/her own
life and the life of the community);
 Manage a small team, set goals, and serve as an escalation point;
 Content Writing ([open contact info](look above in the "contact info" section)

Since September 2020 | NATIONAL YOUTH COUNCIL OF UKRAINE (NYCU)

CHAIRMAN OF THE MYKOLAIV SEPARATE DIVISION (volunteer work)

 Coordination of the work of local youth organizations

OTHER PROJECTS
January 2022

Sustainable development goals. Implementation here and now: the main goal of the project was
to acquaint secondary and high school students with the Sustainable Development Goals;
formation of awareness of self-importance and the possibility of influencing the future of the
state.

May 2021

Lessons of Parliamentarism: The training project was aimed at young people to show the
principles of the work of the Ukrainian parliament.

September 2020 – March 2021

Tutor Hub - Institution of leadership: The project was focused on the development of school self-
government in the region’s schools

February 2020

UN model: The organization I am a member of had co-organized an all-Ukrainian project for high
school students, where they learned about the mechanisms of the UN.
September 2021, Poland

Polish-Ukrainian youth exchange entitled “Take Responsibility for Your Life”: the project in which I
took part was aimed at establishing relationships with the youth of Poland, the union of young
activists in Ukraine. The project included educational and practical parts that highlighted the
issues of inclusion, ecology, business and the role of youth in the public life of the state.

EDUCATION

September 2023 – January 2024 | Swansea, United Kingdom

EXCHANGE STUDENT’S EDUCATION

 Learning Spanish and German;
 Improving business English language skills.

September 2020 – June 2024 | Petro Mohyla Black Sea National University

BACHELOR IN ENGLISH PHILOLOGY

 Learning English and Spanish languages;
 Getting knowledge in the linguistic field;
 Translation and Interpretation Theory and Practice.

HOBBIES AND INTERESTS

 Content writing;
 Painting;
 Yoga.